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User review of Freshsales

It has wonderful feature and simple set up process

- by Bob

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Thanks to 2-way email tracking and bulk email functions we can save lot of times and we are able to connect and interact with customers in real time. We are now more focused on our core business. The set up is easy and straightforward and if you run into some issues or misunderstanding you can always rely on product’ support service.

What aspects are problematic or could work better?

I’d like to have options to disable or at least hide some standard fields and elements so I can make the workflow even more easier, because there are some functionality that do not serve our business needs so we’d like to hide them.

What specific problems in your company were solved by this product?

Our projects must be finished on time and this tool helps us to track leads and deals thanks to 2 way email tracking. It helps us to interact with our customers and leads with optimal timing.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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