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User review of Freshsales

One of the best CRM solutions

- by Gloria

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I have great experience with Freshsales, I tried Salesforce, Sugar and Nimble and as far as I can tell Freshsales offers huge amount of features that are great for running our services. The system is intuitive, easy to use and its UI is simple and straightforward. There are lot of things that I like about this tool, like email tracking, read receipts, reply notifications. I can respond to emails and keep in touch with our customers in real time.

What aspects are problematic or could work better?

They could enlarge the size od the data entry box when replying to an email, I believe they will work on this issue.

What specific problems in your company were solved by this product?

It helps us to provide quick response to emails, we can choose email templates and track leads and customers. Everyone in our team is on the same page and everything is under their control thanks to Freshsales solution.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.