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User review of Frontman

Perfect tool for getting higher leads and making customer support less expensive and more interactiv

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Alike other chatbot manufacturing platforms, Frontman is quite more reliable and has more feature at a very competitive price. I have seen 15 x more leads on websites, and as a marketing professional, I know that this amount of boost in leads matters a lot.

What aspects are problematic or could work better?

Till now, I haven't found any problematic thing in this tool, it lacks voice recognition or voice conversation feature, but I guess it will be updated soon. Besides that, even without that feature, it gives pretty good results.

What features/services would you like to see in future versions of this product?

Probably, it should be voice and facial recognition system.

What specific problems in your company were solved by this product?

Higher Leads, Cost-cutting in Customer Support expenses, Internal Team Management, Lower Lead Dropouts and Higher Lead Conversion.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

No implementation cost

What is your total annual cost for using this product?

$3600/-

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Setup

Quick Installation
5
amazing
Agent Training
5
amazing
Multiple Admins
5
amazing

Smart Integrations

Social Media Integrations
5
amazing
CRM Integrations
5
amazing
Help Desk Integrations
5
amazing
Open API
5
amazing

Advanced Chat Features

Comprehensive Visitor Information
5
amazing
Social Discovery
5
amazing
Easy Chat Transfers
5
amazing
Shortcut Messages
5
amazing
Sneak Peek
5
amazing
Concurrent Chats
5
amazing
Knowledge Database Integration
5
amazing
Multiple Widgets
5
amazing
Agent Tag Routing
5
amazing
Agent Priority Tiers
5
amazing

Premium Chat Functionalities

Proactive Chat
5
amazing
File Exchange
5
amazing
Call-Me Requests
5
amazing
Co-Browsing
4
very good
Team Chat
5
amazing
Post-Chat Surveys
5
amazing
Secure Data Transfer
5
amazing

Customization

Custom Pop-Up
5
amazing
Configurable Click-to-Chat Buttons
4
very good
Pre-Chat Form
5
amazing
Custom Branding
5
amazing
Agent Photos
4
very good
White Label
5
amazing

Mobile

Mobile-Optimized Visitor Chat
5
amazing
Push Notifications
5
amazing