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Frontman Review

Frontman
Our score: 8.1 User satisfaction: 100%

What is Frontman?

Frontman is a comprehensive customer engagement platform that serves businesses from different industries at any scale. Aptly named, it is a help desk bot that can be programmed to engage and build rapport with your customers and leads before it gets passed on to your team members. 

Frontman’s goal is to assist your team by handling interactions that are initially coursed through it. With action-based analytics, story builders, and conditional logic, this intuitive program can substitute human interactions in favor of productivity. It aims to resolve inquiries and issues with reinforced intelligence. For complex cases, it routes requests to agents, complete with background information and tools that might help their human counterpart resolve the issue quickly.  

It provides integrations with various tools and third-party applications for a seamless and overall top-notch customer experience.

Overview of Frontman Benefits

Contextual Interactions

“Context” in customer engagement means more than just not asking for a recap every time you interact with customers. It also means creating personalized messages based on previous interactions. 

Frontman can help your business create a seamless customer experience by providing context to every conversation, helping you build each customer’s profile as they move through the stages of their customer journey. This means that as the system gathers more information about your customers, you’ll be better equipped to deliver the right message at the right time.

Automated Conversations

With its AI-powered system, Frontman takes on the role of responding to standard questions and resolving low-touch tickets that have been filed by leads and customers. This frees up your team members to focus on more complex cases as the need arises. 

Engagement with Qualified Leads 

With Frontman handling standard interactions, your team members will have more freedom to follow the movement of qualified leads within your site and provide live chat support that can potentially convert these leads to customers. 

Comprehensive CRM Integration

Finally, Frontman also integrates with popular solutions, such as Salesforce and Zoho, to facilitate a smooth handover of customer data. This way, you can easily collect information and create personalized campaigns based on the data that you have.

Overview of Frontman Features

  • Dialogue engine
  • Live chat
  • Inbuilt business intelligence and analytics
  • Answer bots
  • Ticket management
  • Integration

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Frontman Position In Our Categories

Since companies have specific business-related wants, it is sensible they abstain from paying for a one-size-fits-all, “perfect” solution. Still, it is nearly futile to pinpoint such a software system even among well-known software products. The sensible step to do would be to set down the several critical factors which entail scrutiny such as crucial features, pricing, technical skill capability of staff, business size, etc. After which, you should perform the product research to a full extent. Read these Frontman reviews and explore the other software options in your shortlist more closely. Such well-rounded product investigation guarantees you take out unfit software solutions and choose the system that offers all the function your business requires.

Position of Frontman in our main categories:

TOP 50

Frontman is one of the top 50 Artificial Intelligence Software products

TOP 100

Frontman is one of the 100 Customer Support Software products

Frontman is also listed in the following subcategories:

Organizations have different wants and requirements and no software application can be just right in such a condition. It is pointless to try to find an ideal off-the-shelf software system that meets all your business needs. The wise thing to do would be to modify the application for your unique requirements, staff member skill levels, finances, and other elements. For these reasons, do not hasten and invest in well-publicized trendy applications. Though these may be widely used, they may not be the ideal fit for your specific wants. Do your groundwork, look into each short-listed application in detail, read a few Frontman Live Chat Software reviews, call the seller for clarifications, and finally choose the application that provides what you need.

How Much Does Frontman Cost?

Frontman Pricing Plans:

Free Trial

Free Forever

$0

Individual

$25/month

Business

$250/month

Enterprise

Contact vendor

Frontman offers four enterprise pricing plans. Here are the inclusions of each package:

Free Forever – $0

  • Up to 100 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Broadcast Message
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 50 Mails/Month
  • Add Dialogue
  • Train Frontman
  • Analytical Dashboard
  • Audience Manager
  • 30 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Basic Support via Email
  • UTM Tracking

Individual – $25/month

  • Up to 2000 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 2000 Mails/Month
  • A/B Split
  • Goal Tracker
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 60 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 5
  • UTM Tracking
  • Custom Display

Business – $250/month

  • Up to 25000 Monthly Active Users
  • 2 Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • 5000 OTP User Verification Requests/Month (By Email)
  • 1000 OTP User Verification Requests/Month (By Phone)
  • 1000 Geolocation Requests/Month
  • Custom Regex
  • 5000 Mails/Month
  • 1000 SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 2 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

Enterprise – By quote

  • Custom Monthly Active Users
  • Custom Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Remove Makerobos Logo
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom OTP User Verification Requests/Month (By Email)
  • Custom OTP User Verification Requests/Month (By Phone)
  • Custom Geolocation Requests/Month
  • Custom Regex
  • Custom Mails/Month
  • Custom SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 5 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

User Satisfaction

Positive Social Media Mentions 19
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Frontman reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Frontman. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Frontman Comparisons

Frontman user reviews

Perfect tool for getting higher leads and making customer support less expensive and more interactiv

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.03.2020 Company Size: 11-50 Employees Industry: Marketing and Advertising

What are Frontman pricing details?

Frontman Pricing Plans:

Free Trial

Free Forever

$0

Individual

$25/month

Business

$250/month

Enterprise

Contact vendor

Frontman offers four enterprise pricing plans. Here are the inclusions of each package:

Free Forever – $0

  • Up to 100 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Broadcast Message
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 50 Mails/Month
  • Add Dialogue
  • Train Frontman
  • Analytical Dashboard
  • Audience Manager
  • 30 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Basic Support via Email
  • UTM Tracking

Individual – $25/month

  • Up to 2000 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 2000 Mails/Month
  • A/B Split
  • Goal Tracker
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 60 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 5
  • UTM Tracking
  • Custom Display

Business – $250/month

  • Up to 25000 Monthly Active Users
  • 2 Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • 5000 OTP User Verification Requests/Month (By Email)
  • 1000 OTP User Verification Requests/Month (By Phone)
  • 1000 Geolocation Requests/Month
  • Custom Regex
  • 5000 Mails/Month
  • 1000 SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 2 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

Enterprise – By quote

  • Custom Monthly Active Users
  • Custom Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Remove Makerobos Logo
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom OTP User Verification Requests/Month (By Email)
  • Custom OTP User Verification Requests/Month (By Phone)
  • Custom Geolocation Requests/Month
  • Custom Regex
  • Custom Mails/Month
  • Custom SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 5 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

What integrations are available for Frontman?

Frontman provides integration with customer support, ticketing tools, and the following third-party applications:

  • Zoho
  • MailChimp
  • Zapier
  • Salesforce
  • Gmail
  • WhatsApp
  • WordPress
  • Twitter
  • Facebook
  • Zoom
  • Dropbox
  • Now
  • Shopify

Frontman average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Alike other chatbot manufacturing platforms, Frontman is quite more reliable and has more feature at a very competitive price. I have seen 15 x more leads on websites, and as a marketing professional, I know that this amount of boost in leads matters a lot.

CONS: Till now, I haven't found any problematic thing in this tool, it lacks voice recognition or voice conversation feature, but I guess it will be updated soon. Besides that, even without that feature, it gives pretty good results.

Reviewed 1 week ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Alike other chatbot manufacturing platforms, Frontman is quite more reliable and has more feature at a very competitive price. I have seen 15 x more leads on websites, and as a marketing professional, I know that this amount of boost in leads matters a lot.

CONS: Till now, I haven't found any problematic thing in this tool, it lacks voice recognition or voice conversation feature, but I guess it will be updated soon. Besides that, even without that feature, it gives pretty good results.

Reviewed 1 week ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Perfect tool for getting higher leads and making customer support less expensive and more interactiv

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.03.2020 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Alike other chatbot manufacturing platforms, Frontman is quite more reliable and has more feature at a very competitive price. I have seen 15 x more leads on websites, and as a marketing professional, I know that this amount of boost in leads matters a lot.

CONS: Till now, I haven't found any problematic thing in this tool, it lacks voice recognition or voice conversation feature, but I guess it will be updated soon. Besides that, even without that feature, it gives pretty good results.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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