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User review of Funnel CRM

Best CRM for digital agencies

- by Gohar Leghari

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Funnel CRM streamlines all our customer data in one place, which is readily available to access and improve customer relations.

What aspects are problematic or could work better?

Nothing

What features/services would you like to see in future versions of this product?

Integration with social accounts such as fb messenger or whatsapp messenger.

What specific problems in your company were solved by this product?

Followup got better, Easy dealing with customers and lead tracking.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

None

What is your total annual cost for using this product?

470

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
4
very good
Task Management
5
amazing
Contract Management
4
very good
Pricing Management
5
amazing
Email Marketing
4
very good
Order Management
4
very good
Campaign Management
5
amazing

Analytics

Reports
4
very good
ROI Analytics
4
very good

Integrations

API
3
ok
Calendar & Contacts Sync
4
very good
Export & Import of Data
4
very good
Available Integrations
3
ok

Customer Service

Support Portal
5
amazing

General Features

Collaboration Features
5
amazing
Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
5
amazing
Mobile Support
4
very good
Customization
5
amazing
File Management
5
amazing
Language Support
5
amazing
Security
5
amazing
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