User review
of Funnel CRM
Best CRM for digital agencies
-
by Gohar Leghari
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Funnel CRM streamlines all our customer data in one place, which is readily available to access and improve customer relations.
What aspects are problematic or could work better?
Nothing
What features/services would you like to see in future versions of this product?
Integration with social accounts such as fb messenger or whatsapp messenger.
What specific problems in your company were solved by this product?
Followup got better, Easy dealing with customers and lead tracking.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
None
What is your total annual cost for using this product?
470
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Task Management amazing
5
Contract Management very good
4
Pricing Management amazing
5
Email Marketing very good
4
Order Management very good
4
Campaign Management amazing
5
Analytics
Reports very good
4
ROI Analytics very good
4
Integrations
API ok
3
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations ok
3
Customer Service
Support Portal amazing
5
General Features
Collaboration Features amazing
5
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization amazing
5
File Management amazing
5
Language Support amazing
5
Security amazing
5
