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User review of Funnel CRM

Simple and User Friendly CRM

- by Arghoon Baig

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Simply designed. User Friendly. A great way to manage contacts and deals.

What aspects are problematic or could work better?

Tasks Automation; but I understand this feature is currently under development and soon to be released.

What features/services would you like to see in future versions of this product?

Reminders, Tasks, Internal Team Email, Deals categorization.

What specific problems in your company were solved by this product?

Better followups and a comprehensive overall view of the sales pipeline

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Salesflare (trial)

Why did you decide to change it?

Pricing

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes

PRICING & COSTS

What was the cost of implementing this product?

$39

What is your total annual cost for using this product?

$468

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
4
very good
Task Management
3
ok
Contract Management
4
very good
Pricing Management
3
ok
Email Marketing
3
ok
Order Management
4
very good
Campaign Management
4
very good

Analytics

Reports
3
ok
ROI Analytics
3
ok

Integrations

API
4
very good
Calendar & Contacts Sync
4
very good
Export & Import of Data
4
very good
Available Integrations
4
very good
Social Network Integration
4
very good

Customer Service

Call Center Tools
5
amazing
Support Portal
5
amazing
Knowledge Base Management
5
amazing

General Features

Collaboration Features
4
very good
Dashboard
4
very good
Overall Performance
4
very good
Access & Role Management
4
very good
Mobile Support
4
very good
Language Support
3
ok
Security
3
ok
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