A customer success platform that’s the best in its class.

What are the best aspects of this product?

The Gainsight CS platform was made by deep thinking leaders within this space. Gainsight's seamless integration is really big. Its design infrastructure as well as product abilities are properly thought out. In such a manner, it's very easy in deploying daily CS processes.

What aspects are problematic or could work better?

To be honest. There's nothing much to hat with Gainsight.

What specific problems in your company were solved by this product?

Our CSM team is now managing their time efficiently. Clear insights of a client's health are gained. Extracting their needed outcomes as well as value as a result of utilizing our product is now possible. Comprehensive analysis of product data use in user level and account level.

Are you a current user of this product?

Yes