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Gainsight REVIEW

Business Intelligence Software

30 user reviews
USER SATISFACTION 99%
OUR SCORE 7.8

What is Gainsight?

Gainsight arms your customer success strategy with a platform that aims to align the goals, insights and activities of sales, marketing, support, product and other customer-facing teams and give them a singular view of the customer. The result is less churn and higher retention, and even growth expansion. The platform features tools to guide and empower your teams to deliver excellent CX throughout the customer lifecycle.

The platform features tools to help you gain customer insights, solicit their feedback and measure their engagement level, provide collaboration space for teams and measure outcomes to meet customer expectations consistently. The Insight feature, for instance, lets you centralize your data sources so you gain a 360-view of customers and measure their overall health. You can consolidate support tickets, NPS feedback, open alerts and other customer-relevant data. The Feedback module, meanwhile, helps you create visually appealing surveys and data-driven targeting. It features intelligent text analytics and automated Playbooks for richer surveys.

On the other hand, you get collaboration tools like timeline, sharing, team views, shared notes, integrated emails and to-dos in one location. Your teams can quickly communicate inside the platform and ensure no idea or data is lost in the conversation. Lastly, the Outcomes module features Playbooks, tools that deliver proactive alerts so you can implement prescriptive, step-by-step responses.

Overview of Gainsight Benefits

  • Reduce the chances of customer churn by tracking metrics through a customer scoring tool. Users can gather data from various sources to build a 360- degree profile of customers.
  • You can monitor usage of your service or product at user or account level and allow real-time behavior data to influence customer success interactions.
  • Put in place a triggering mechanism that sets into auto pilot review undertakings and email sending.
  • You can identify power users as well as at-risk users to identify missing opportunities and understand your product’s key performance indicators.
  • Use NPS surveys, customer messaging and sponsor tracking to engage your customers through all the stages of the customer journey.

Overview of Gainsight Features

  • 100% native Force.com
  • 360-degree customer profiles
  • Automate scenario workflows
  • Call-to-action notifications
  • Commenting, notes and @mentions
  • Customer communications
  • Customer health score cards
  • Engagement analytics
  • Interactive report builder
  • NPS surveys
  • Pre-packaged analytics graphs
  • Renewals dashboard
  • Role-specific live dashboards
  • Rules-based alerts
  • Sort, filter and export data
  • Sponsor tracking
  • Task and call-to-action analysis
  • Task and call-to-action management
  • Triggered emails
  • Triggered lifecycle rules

Gainsight Position In Our Categories

Position of Gainsight in our main categories:

500

Gainsight is one of the top 500 Business Intelligence Software products

500

Gainsight is one of the 500 CRM Software products

100

Gainsight is one of the top 100 Sales Software products

500

Gainsight is one of the 500
Business Intelligence Software products

500

Gainsight is one of the 500
CRM Software products

100

Gainsight is one of the 100
Sales Software products


Gainsight is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#32
Category:Position:
Customer Service Software#32

Every company has different wants and needs an application that can be personalized for their size, kind of workers and customers, and the particular industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you look for a software app, first be sure what you want it for. Read some Gainsight reviews and ask yourself do you desire basic tools or do you want sophisticated functionality? Are there any industry-specific tools that you are searching for? Obtain the answers to these questions to aid your search. There are multiple elements that you need to reflect on and these include your finances, specific business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the platform that presents all that you need to enhance your company efficiency and productivity.

How Much Does Gainsight Cost?

Gainsight Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Gainsight is offered as a SaaS solution, with pricing based on a per user, per month model. Contact the company directly for a quote.

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Gainsight reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Gainsight. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

116

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Gainsight User Reviews

What are Gainsight pricing details?

Gainsight Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Gainsight is offered as a SaaS solution, with pricing based on a per user, per month model. Contact the company directly for a quote.

What integrations are available for Gainsight?

Gainsight supports the following integrations:

  • Eloqua
  • Marketo
  • Netsuite
  • Salesforce
  • io

User reviews


User reviews in total: 30

27
3
0
0
0

Average Rating:

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The most favorable review

Billie

2 months ago


Pros: We have been using Gainsight for more than three years and it provides useful visibility and insight into client health for our company’s CSMs. The app enables them to respond proactively to customer needs. The vendor responds positively to our feedback about the product. Our Gainsight CSM has visited our company many times to help us use the app more effectively. I attend their annual conference every year to boost my network and professional knowledge. I recommend Gainsight to all prospective users.

Cons: The vendor should make the views saveable and customizable. The new email nurturing feature does not meet our requirements. So, we have had to use a makeshift system conjured up between our email management solution and Salesforce.

The least favorable review

Danielle

8 months ago


Pros: I rate Gainsight’s automation features highly as they help me to spot risks early and mange them accordingly before they transform into big issues. The app is also easily configurable and I can adapt it for our specific requirements.

Cons: Gainsight’s configuration can enable some users to provide false health scores. This can lead to inaccurate reporting and provides a false view of portfolio status. The system is a bit buggy and pages load slowly sometimes. In some fields, you have scroll in the little windows to get info. We have only now started to make use of the product’s full functionality by taking the help of our Gainsight CSM.

Published 2 months ago
Verified
user
We have been using Gainsight for more than three years and it provides useful visibility and insight into client health for our company’s CSMs. The app enables them to...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Its solution and customization ability precisely met our needs. Our CEO is constantly viewing our dashboards daily. It allows us to get a clear undersanding which...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The Gainsight CS platform was made by deep thinking leaders within this space. Gainsight's seamless integration is really big. Its design infrastructure as well as...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Looking at it as a whole, I love Gainsight's people. They really know their thing. They offer fantastic service in all aspects. For the product itself, I like how...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I’m a Gainsight administrator and place importance on the app’s configurability. The system’s real strength is it allows you to manipulate the data you’re...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Gainsight has helped us to increase the number of managed customers and provide them proactive assistance. Before, we were using multiple systems but they did not provide...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I like that we are able to use Gainsight to streamline a range of activities related to customer success such as utilizing Google Analytics, combining with the sales...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Innovation is consistent for CS leaders with a forward thinking approach. Tools within our reach allow us to explore a wide range of possibilities in handling problems...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I rate Gainsight’s automation features highly as they help me to spot risks early and mange them accordingly before they transform into big issues. The app is also...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
They're currently in the lead in the tech space. They listen closely to customer feedback. They then build for our current needs. The dashboard showcases activity,...



What do you think about this review? Great Poor

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