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Gainsight REVIEW

Business Intelligence Software

12 user reviews
USER SATISFACTION 99%
OUR SCORE 7.8

What is Gainsight?

Gainsight is a system that combines data from various sources of customer intelligence like surveys, support tickets, sales data and usage logs, and analyzes this data to prioritize and automate smart customer success actions. Marketing, sales and product management professionals can analyze this combination of data to define and prioritize tasks and automate workflows. This can help them to identify upsell opportunities, reduce churn, and proactively manage retention.

Gainsight offers a 360-degree view of the customer with the help of interactive customer health scorecards and detailed profiles. The “Lifecycle Cockpit” offers a central location to manage all customer to-dos, calls-to-actions, tasks and rules-based alerts. Users can comment and take notes on calls-to-action, look at pending action items, assign tasks, monitor task progress and access granular call-to-action analytics. They can make use of the report builder, pre-built reports, and role-based dashboards to understand the importance of team actions and boost performance.

Overview of Gainsight Benefits

  • You can use color-coded, interactive customer health scorecards to track quantitative and qualitative signals to make sure of retention and boost growth.
  • Users can gather data from various sources to build a 360- degree profile of customers.
  • You can monitor usage of your service or product at user or account level and allow real-time behavior data to influence customer success interactions.
  • Users can set up triggered lifecycle rules to automate actions such as QBRs and emails to send the right message to the right customer at the right time.
  • You can identify power users as well as at-risk users to identify missing opportunities and understand your product’s key performance indicators.
  • Use NPS surveys, customer messaging and sponsor tracking to engage your customers through all the stages of the customer journey.

Overview of Gainsight Features

  • 100% native Force.com
  • 360-degree customer profiles
  • Automate scenario workflows
  • Call-to-action notifications
  • Commenting, notes and @mentions
  • Customer communications
  • Customer health score cards
  • Engagement analytics
  • Interactive report builder
  • NPS surveys
  • Pre-packaged analytics graphs
  • Renewals dashboard
  • Role-specific live dashboards
  • Rules-based alerts
  • Sort, filter and export data
  • Sponsor tracking
  • Task and call-to-action analysis
  • Task and call-to-action management
  • Triggered emails
  • Triggered lifecycle rules

Gainsight Position In Our Categories

Position of Gainsight in our main categories:

200

Gainsight is one of the top 200 Business Intelligence Software products

200

Gainsight is one of the top 200 CRM Software products

500

Gainsight is one of the top 500 Sales Software products

200

Gainsight is one of the top 200
Business Intelligence Software products

200

Gainsight is one of the top 200
CRM Software products

500

Gainsight is one of the top 500
Sales Software products


Gainsight is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#15
Category:Position:
Customer Service Software#15

Each company has its own characteristics, and might need a particular type of Business Intelligence Software solution that will be designed for their business size, type of clients and staff and even specific niche they support. We advise you don't count on getting a perfect services that is going to be suitable for each business regardless of their background is. It may be a good idea to read a few Gainsight reviews first and even then you should keep in mind what the service is supposed to do for your company and your staff. Do you require a simple and intuitive app with only essential functions? Will you really make use of the complex functionalities required by pros and big enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a solid software that will fit your budget.

How Much Does Gainsight Cost?

Gainsight Pricing Plans:

Gainsight is offered as a SaaS solution, with pricing based on a per user, per month model. Contact the company directly for a quote.

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Gainsight reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Gainsight. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

29

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • Canada
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Gainsight User Reviews

What are Gainsight pricing details?

Gainsight Pricing Plans:

Gainsight is offered as a SaaS solution, with pricing based on a per user, per month model. Contact the company directly for a quote.

What integrations are available for Gainsight?

Gainsight supports the following integrations:

  • Eloqua
  • Marketo
  • Netsuite
  • Salesforce
  • io

User reviews


User reviews in total: 12

9
3
0
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Average Rating:

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The most favorable review

Miriam R.

2 months ago


Pros:
I love Gainsight’s smooth integration with Salesforce and extreme flexibility which offer many ways to resolve business issues.

Cons:
I have no issues with the system, but rather am looking forward to mobile responsiveness and reporting improvements in the forthcoming 5.0 release.

The least favorable review

Otis L.

2 months ago


Pros:
For me, the highlights of using Gainsight are health scoring, automated interactions for proactive support, easy customizability for our needs, SFDC integration, and finally, the knowledgeable and helpful support offered by the vendor’s customer service team.

Cons:
The only glitch is the sponsor tracking feature is below par and could be improved.

Published 2 months ago
Verified
user
I love Gainsight’s smooth integration with Salesforce and extreme flexibility which offer many ways to resolve business issues.



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Even though we started early with a customer success solution, it did not provide what we needed. Gainsight is a great improvement as it offers useful features, keeps...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
For me, the highlights of using Gainsight are health scoring, automated interactions for proactive support, easy customizability for our needs, SFDC integration, and...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like that we are able to use Gainsight to streamline a range of activities related to customer success such as utilizing Google Analytics, combining with the sales...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Our CSMs use Gainsight to manage a large number of accounts. Features like CTAs and customer health score help us to learn which accounts need priority attention. We use...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Gainsight has helped us to increase the number of managed customers and provide them proactive assistance. Before, we were using multiple systems but they did not provide...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Gainsight is an important tool for our company’s success. It holds all info about accounts and customers that we rely upon. For me, the best parts are the CTAs and...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
We have been using Gainsight for more than three years and it provides useful visibility and insight into client health for our company’s CSMs. The app enables them to...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I rate Gainsight’s automation features highly as they help me to spot risks early and mange them accordingly before they transform into big issues. The app is also...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Gainsight offers a great product as well as thought leadership through their customer success team which is a good benefit. It is obvious that the vendor focuses on...



What do you think about this review? Great Poor

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