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Gainsight REVIEW

Business Intelligence Software

30 user reviews
USER SATISFACTION 99%
OUR SCORE 7.8

What is Gainsight?

Gainsight is a system that combines data from various sources of customer intelligence like surveys, support tickets, sales data and usage logs, and analyzes this data to prioritize and automate smart customer success actions. Marketing, sales and product management professionals can analyze this combination of data to define and prioritize tasks and automate workflows. This can help them to identify upsell opportunities, reduce churn, and proactively manage retention.

Gainsight offers a 360-degree view of the customer with the help of interactive customer health scorecards and detailed profiles. The “Lifecycle Cockpit” offers a central location to manage all customer to-dos, calls-to-actions, tasks and rules-based alerts. Users can comment and take notes on calls-to-action, look at pending action items, assign tasks, monitor task progress and access granular call-to-action analytics. They can make use of the report builder, pre-built reports, and role-based dashboards to understand the importance of team actions and boost performance.

Overview of Gainsight Benefits

  • You can use color-coded, interactive customer health scorecards to track quantitative and qualitative signals to make sure of retention and boost growth.
  • Users can gather data from various sources to build a 360- degree profile of customers.
  • You can monitor usage of your service or product at user or account level and allow real-time behavior data to influence customer success interactions.
  • Users can set up triggered lifecycle rules to automate actions such as QBRs and emails to send the right message to the right customer at the right time.
  • You can identify power users as well as at-risk users to identify missing opportunities and understand your product’s key performance indicators.
  • Use NPS surveys, customer messaging and sponsor tracking to engage your customers through all the stages of the customer journey.

Overview of Gainsight Features

  • 100% native Force.com
  • 360-degree customer profiles
  • Automate scenario workflows
  • Call-to-action notifications
  • Commenting, notes and @mentions
  • Customer communications
  • Customer health score cards
  • Engagement analytics
  • Interactive report builder
  • NPS surveys
  • Pre-packaged analytics graphs
  • Renewals dashboard
  • Role-specific live dashboards
  • Rules-based alerts
  • Sort, filter and export data
  • Sponsor tracking
  • Task and call-to-action analysis
  • Task and call-to-action management
  • Triggered emails
  • Triggered lifecycle rules

Gainsight Position In Our Categories

Position of Gainsight in our main categories:

200

Gainsight is one of the top 200 Business Intelligence Software products

200

Gainsight is one of the top 200 CRM Software products

500

Gainsight is one of the top 500 Sales Software products

200

Gainsight is one of the top 200
Business Intelligence Software products

200

Gainsight is one of the top 200
CRM Software products

500

Gainsight is one of the top 500
Sales Software products


Gainsight is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#15
Category:Position:
Customer Service Software#15

Each company has its own characteristics, and might need a particular type of Business Intelligence Software solution that will be designed for their business size, type of clients and staff and even specific niche they support. We advise you don't count on getting a perfect services that is going to be suitable for each business regardless of their background is. It may be a good idea to read a few Gainsight reviews first and even then you should keep in mind what the service is supposed to do for your company and your staff. Do you require a simple and intuitive app with only essential functions? Will you really make use of the complex functionalities required by pros and big enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a solid software that will fit your budget.

How Much Does Gainsight Cost?

Gainsight Pricing Plans:

Gainsight is offered as a SaaS solution, with pricing based on a per user, per month model. Contact the company directly for a quote.

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Gainsight reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Gainsight. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

29

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • Canada
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Gainsight pricing details?

Gainsight Pricing Plans:

Gainsight is offered as a SaaS solution, with pricing based on a per user, per month model. Contact the company directly for a quote.

What integrations are available for Gainsight?

Gainsight supports the following integrations:

  • Eloqua
  • Marketo
  • Netsuite
  • Salesforce
  • io

User reviews


User reviews in total: 30

27
3
0
0
0

Average Rating:

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The most favorable review

Ed

1 week ago


Pros:
They're currently in the lead in the tech space. They listen closely to customer feedback. They then build for our current needs. The dashboard showcases activity, performance, and health.

Cons:
At times, the SLA on communication can go on a crawl. Response times isn't always what I'd come to expect. This could be due to them changing their support model. By that meaning, their success/sales aspect at a moderate pacing.

The least favorable review

Otis

2 months ago


Pros:
For me, the highlights of using Gainsight are health scoring, automated interactions for proactive support, easy customizability for our needs, SFDC integration, and finally, the knowledgeable and helpful support offered by the vendor’s customer service team.

Cons:
The only glitch is the sponsor tracking feature is below par and could be improved.

Published 1 week ago
Verified
user
They're currently in the lead in the tech space. They listen closely to customer feedback. They then build for our current needs. The dashboard showcases activity,...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
I’m a Gainsight administrator and place importance on the app’s configurability. The system’s real strength is it allows you to manipulate the data you’re...



What do you think about this review? Great Poor
Published 3 weeks ago
Verified
user
Our CSMs use Gainsight to manage a large number of accounts. Features like CTAs and customer health score help us to learn which accounts need priority attention. We use...



What do you think about this review? Great Poor
Published 3 weeks ago
Verified
user
They're currently in the lead in the tech space. They listen closely to customer feedback. They then build for our current needs. The dashboard showcases activity,...



What do you think about this review? Great Poor
Published 3 weeks ago
Verified
user
Gainsight is one heck of a tool. Being able to effectively handle risk and drive renewals is super powerful. Give credit to its quality funtionality and automation. The...



What do you think about this review? Great Poor
Published 4 weeks ago
Verified
user
I love how simple it can be in utilizing our current SFDC data. Then converting it into insights that are proactive for our own CSM team. In addition, support is always...



What do you think about this review? Great Poor
Published 4 weeks ago
Verified
user
Gainsight made it possible for our Client Success team in effectively managing clients. The tool is essential in organizing the client life cycle. This starts from the...



What do you think about this review? Great Poor
Published 4 weeks ago
Verified
user
The Gainsight CS platform was made by deep thinking leaders within this space. Gainsight's seamless integration is really big. Its design infrastructure as well as...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
Innovation is consistent for CS leaders with a forward thinking approach. Tools within our reach allow us to explore a wide range of possibilities in handling problems...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
For me, the highlights of using Gainsight are health scoring, automated interactions for proactive support, easy customizability for our needs, SFDC integration, and...



What do you think about this review? Great Poor

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