An awesome weapon for scaling a quality customer success program.

What are the best aspects of this product?

Innovation is consistent for CS leaders with a forward thinking approach. Tools within our reach allow us to explore a wide range of possibilities in handling problems encountered by the Customer Success team. It offers anything to teams regardless of size. The organization happens to be that big positive force within the customer success community.

What aspects are problematic or could work better?

At times, their tools aren't as intuitive. There's a lack of relevance in the documentation. We're frequently pushed to waste a couple or so weeks in carrying out new things. We'd see ourselves going to and from support in making through the last few steps.

What specific problems in your company were solved by this product?

Gainsight happens to be that center of our CS program. It gave us the ability to branch out to more customers at a precise time. It offers orders of immense magnitude experience for our existing customers. Simply put, we couldn't do things like we're supposed to without Gainsight's help.

Are you a current user of this product?

Yes