Best of breed application

What are the best aspects of this product?

Even though we started early with a customer success solution, it did not provide what we needed. Gainsight is a great improvement as it offers useful features, keeps enhancing existing ones, releases new ones at a good rate, and puts in a lot of effort behind their product. It offers best of breed technology and the vendor is a thought leader and a highly regarded advocate for the CS industry. I really respect the passion Gainsight has for their product and the CS industry.

What aspects are problematic or could work better?

I have no complaints at all about Gainsight. My only wish is to get code faster from them on new releases but I have no concerns as they have enough money and engineers.

What specific problems in your company were solved by this product?

Gainsight offers a lot of benefits: It provides us visibility into risky accounts and into the activities happening within our accounts. We use the reporting feature to review data to identify trends that can help us to make smart business decisions.

Are you a current user of this product?

Yes