Full-featured and flexible product that perfectly matches our process

What are the best aspects of this product?

I love Gainsight’s smooth integration with Salesforce and extreme flexibility which offer many ways to resolve business issues.

What aspects are problematic or could work better?

I have no issues with the system, but rather am looking forward to mobile responsiveness and reporting improvements in the forthcoming 5.0 release.

What specific problems in your company were solved by this product?

We use Gainsight for a range of tasks: Setting up a defined process for our CSMs to follow, making sure the CSMs follow the defined process and offering coaching to laggards, reporting predicted renewal rates to our company’s board and senior management, and finally, to identify risky customers.

Are you a current user of this product?

Yes