Gainsight has offered plenty of value.

What are the best aspects of this product?

Its solution and customization ability precisely met our needs. Our CEO is constantly viewing our dashboards daily. It allows us to get a clear undersanding which customers have been deemed successful. It also allows us to spot which ones are struggling.

What aspects are problematic or could work better?

From the beginning, the documentation appears to be missing context. That's interm of how some features can be applied to us. This hampered our implementation a bit. Latest updates to the documentaion showcased enhancements in such particular area.

What specific problems in your company were solved by this product?

Spotting slow adopters in the early going. Offering insight to the board, sales leadership, and the board in terms of forecasting renewals. Providing CSMs as a repeating process. Giving the CSM management the capability in understanding as to whether CSMs are actually following everything step by step so they can help out those in need of help.

Are you a current user of this product?

Yes