Ideal app for customer success

What are the best aspects of this product?

Gainsight is an important tool for our company’s success. It holds all info about accounts and customers that we rely upon. For me, the best parts are the CTAs and automatic rules, which help us to track customer status. All the info is stored in the Cockpit for quick review.

What aspects are problematic or could work better?

The user interface is a bit buggy and clunky. The functioning of the buttons on the side leaves a lot to be desired. This could be happening because we keep adding info continuously, but the platform should be able to manage this as it is meant to boost the effectiveness of customer success managers.

What specific problems in your company were solved by this product?

I use Gainsight quite a lot, and in our company I am the one designated to run CTAs as well as enter info into the system.

Are you a current user of this product?

Yes