It’s changing the game completely!

What are the best aspects of this product?

I love how simple it can be in utilizing our current SFDC data. Then converting it into insights that are proactive for our own CSM team. In addition, support is always there to answer our inquiries. There's nothing but good things from Gainsight.

What aspects are problematic or could work better?

There are certain scorecards restrictions. It'd be nice making separate schemas that function specifically to varying industries that we're dealing with. We also want it to work with varying scoring according to the current stage of the customer.

What specific problems in your company were solved by this product?

Prior to landing on Gainsight, the biggest issue was the churn. We're now able to realize a reduction of 20+ points that are being carried out by Gainsight. The same goes for customer success as one.

Are you a current user of this product?

Yes