Offers deep visibility into client health

What are the best aspects of this product?

We have been using Gainsight for more than three years and it provides useful visibility and insight into client health for our company’s CSMs. The app enables them to respond proactively to customer needs. The vendor responds positively to our feedback about the product. Our Gainsight CSM has visited our company many times to help us use the app more effectively. I attend their annual conference every year to boost my network and professional knowledge. I recommend Gainsight to all prospective users.

What aspects are problematic or could work better?

The vendor should make the views saveable and customizable. The new email nurturing feature does not meet our requirements. So, we have had to use a makeshift system conjured up between our email management solution and Salesforce.

What specific problems in your company were solved by this product?

Gainsight is used by our CSMs as well as executives. As mentioned earlier, the app provides deep visibility and insight into client health. We also use it to boost call-to-actions. Gainsight has improved employee productivity and facilitates faster and better client success.

Are you a current user of this product?

Yes