Offers good configurability

What are the best aspects of this product?

I’m a Gainsight administrator and place importance on the app’s configurability. The system’s real strength is it allows you to manipulate the data you’re importing into it. The online community is also helpful as the vendor’s product team keeps an eye on the conversations and posts there and offers useful replies.

What aspects are problematic or could work better?

A few elements of the interface look clunky, but to be fair the vendor is redesigning the interface.

What specific problems in your company were solved by this product?

We use Gainsight mainly to codify the processes our CSMs need to take with customers, and to alert them about customer situations like low usage, where they are required to use a specific process to deal with a specific situation.

Are you a current user of this product?

Yes