Streamlines everything we require

What are the best aspects of this product?

I like that we are able to use Gainsight to streamline a range of activities related to customer success such as utilizing Google Analytics, combining with the sales process in Salesforce, tracking our product’s usage data, training survey responses and more. I appreciate that the vendor responds positively to our feature requests as well as the help offered by the support community.

What aspects are problematic or could work better?

You need proper training to use the app, otherwise the interface can confuse you. Even after getting proper training, I am still confused by a few configurations, buttons, and tabs.

What specific problems in your company were solved by this product?

We use Gainsight to maintain our customer health and find links between outreach/support and customer churn/retention.

Are you a current user of this product?

Yes