Tech is very much relevant and support was fantastic!

What are the best aspects of this product?

They're currently in the lead in the tech space. They listen closely to customer feedback. They then build for our current needs. The dashboard showcases activity, performance, and health.

What aspects are problematic or could work better?

At times, the SLA on communication can go on a crawl. Response times isn't always what I'd come to expect. This could be due to them changing their support model. By that meaning, their success/sales aspect at a moderate pacing.

What specific problems in your company were solved by this product?

So many things it dealt with. Its scaling processes allowed for efficient task processes. Cusomter activity is transparent and visible. Clear insight on customer data points.

Are you a current user of this product?

Yes