The automation features are really useful

What are the best aspects of this product?

I rate Gainsight’s automation features highly as they help me to spot risks early and mange them accordingly before they transform into big issues. The app is also easily configurable and I can adapt it for our specific requirements.

What aspects are problematic or could work better?

Gainsight’s configuration can enable some users to provide false health scores. This can lead to inaccurate reporting and provides a false view of portfolio status. The system is a bit buggy and pages load slowly sometimes. In some fields, you have scroll in the little windows to get info. We have only now started to make use of the product’s full functionality by taking the help of our Gainsight CSM.

What specific problems in your company were solved by this product?

Gainsight has helped us resolve a couple of issues. The first is it has improved visibility and the dashboards provide good insight into portfolio health. Second, it helps us manage daily account activities and enables our Customer Success Managers to respond proactively to customer needs.

Are you a current user of this product?

Yes