The foundation of our customer success team

What are the best aspects of this product?

Our CSMs use Gainsight to manage a large number of accounts. Features like CTAs and customer health score help us to learn which accounts need priority attention. We use the Co-Pilot email feature to automate our 1-to-many marketing method.

What aspects are problematic or could work better?

I have faced a few problems with the user interface, SFDC data storage, and cross-object reporting. To be fair, the vendor resolves the issues quickly.

What specific problems in your company were solved by this product?

We use Gainsight for a variety of tasks. It helps us prioritize important customer accounts among the large volume handled by our CSMs. We use Co-Pilot personalized emails to automate the interaction between our CSMs and their customers. Finally, we are able to measure the health of our accounts by creating an effective health score using a range of data sources.

Are you a current user of this product?

Yes