This can be customized to help cater to your needs.

What are the best aspects of this product?

Gainsight is one heck of a tool. Being able to effectively handle risk and drive renewals is super powerful. Give credit to its quality funtionality and automation. The reportoire of its functionality has rapidly grown.

What aspects are problematic or could work better?

The only downsight with Gainsight is its tendency in dropping functionality that remains unused. It kinda puts them behind from the remaining parts of the platform. It'd be nice to plan that's sensible with certain functionality. But I feel this isn't something compatible with the platform's insight of being competitive in customer success.

What specific problems in your company were solved by this product?

This platform has made it possible for CSMs in handling bigger workloads. It also service a lot more customers with minimal effort. It does so in a consistent basis. There's no other tool like in the market that gives us the chance in automating repetitive customer success aspects while helping us focus on customers that are essential to us.

Are you a current user of this product?

Yes