We use Gainsight to engage our customers

What are the best aspects of this product?

For me, the best part about Gainsight is its smooth integration with our Salesforce CRM. We are completely dependent on Salesforce and Gainsight provides deep insight on our customers within Salesforce’s account views. The integration has also helped us to set up useful workflows around customer activities. The user interface is easy to navigate and the reporting feature helps us track our customer’s current status and make strategic business decisions.

What aspects are problematic or could work better?

I feel the vendor could improve how data is captured in fields such as Sponsorship, Support, Habits etc. These fields are really small and I need to scroll through the account record and individual windows to get info. The vendor can make it easier by showing these small fields in a bigger window.

What specific problems in your company were solved by this product?

We are a SaaS company and we need to track how customers use our products and engage with them appropriately. Each customer has their own unique needs and Gainsight helps us to keep all things organized.

Are you a current user of this product?

Yes