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User review of GeoOp

Where do I start! Appalling to say the least!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

The idea of this program and what they claim in their marketing was the best aspect of this product, sadly they don't deliver.
When you can actually use the search tools finding jobs makes it easier, however neither the date searches or any of the menu bar searches work anymore so the point is really moot.

What aspects are problematic or could work better?

Everything really, no one in engineering team wants to help you unless you can prove with video evidence that something isn't working. You are continually ignored and at nearly $400 a month I would expect better service and actually people who know what they're doing.

What features/services would you like to see in future versions of this product?

As GeoServices is being fazed out no one gives a toss if you are still having problems. Apparently I was to be converted to the original GeoOp at the beginning of last month, still nothing, no phone calls, no emails, nadda.

What specific problems in your company were solved by this product?

Nothing - A class action lawsuit is the only way this company is going to change their attitudes by the looks and the only way they will be able to solve the problems we have with this product.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

$400 per month

What is your total annual cost for using this product?

4800

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Field Service Management

Dispatch Management
3
ok
Electronic Signature
3
ok
Inventory Control
2
mediocre
Mobile Access
2
mediocre
Routing Technician Management
2
mediocre
Work Order Management
3
ok