Simple tool for building surveys

What are the best aspects of this product?

What I love about GetFeedback is the ability to make professional looking surveys and it doesn’t require special knowledge, our untrained staff can make the surveys and make them professional. The other great thing about this product is that it’s mobile friendly and doesn’t require additional setup. Our customers can simply follow the surveys from their email on their mobile device. Integration with Salesforce is another great thing about GF product. It provides lot of flexibility with its integrations and we can store our surveys into Salesforce, and this is really important to us. We are able to build powerful and dynamic surveys based on the product they have in SF. We have used other product where we needed to make surveys for each product.

What aspects are problematic or could work better?

We would like to see the surveys more customizable, for e.g. it would be great if they could insert 2 questions on one page or option to control the font size and style. On the other hand, I understand that they try to force the users to use more standardized format for creating surveys because it can be more compatible on mobile device.

What specific problems in your company were solved by this product?

As we use GetFeedback more and more, we find way to use it for gathering customer feedback such as CSAT and Net Promoter scores. Also, we are using it to find more advanced ways in order to send the gathering surveys that reduces the data input errors and this allows the customer to provide the needed information directly.

Are you a current user of this product?

Yes