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User review of GetResponse

Great service with a bit of flaws.

- by Bernadette

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It's challenging to pin down that thing I love with GetResponse. But I'd have to say that their comprehensive analytics and tracking are the best of the best. It lets us keep track of campaign performance. It also allows us to gain intelliegence intended for future campaigns. Aside from that, it has an e-mail builderm deliverability functionality, and contact management.

What aspects are problematic or could work better?

One aspect that I don't like with GetResponse is how they don't have precise functionality and guidelines that informs you when there are problems in your list and how quickly get back on the right track. GetResponse will shut you down without reason or warning ahead of time if you appear to be getting their deliverability at risk. This is simply intolerable for service. Now I get scared whenever you send out an e-mail since you might worry of some person who will mark you as spam. GetResponse could suspend your account for good.

What specific problems in your company were solved by this product?

We're using GetResponse for communication. We also use it as a preferred vendor for our selected clients whenever we're tasked to deal with e-mail communications. Issues we're trying to solve is finding a way to make the most of marketing and potential PR of in-house customer data. We're starting to understand how e-mail has way more value as a medium for marketing than what we thought initially. We've used such experience in assisting our clients organize and optimize communications and e-mail marketing.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Printing

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.