User review
of Google AdWords
Worst experience ever
-
by Jonathan Wright
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
none that I can see after a year and a half...2 referrals
What aspects are problematic or could work better?
Customer service is in India and the absolute WORST.... Have a billing issue where a 3rd party app on shopify has billed us over $1700 in fraudulent charges for a campaign that is PAUSED... that would be clever google ad words ala Cleverppc who also does not reply to emails and the only phone number for them is in Spain but they have offices in San Francisco
What features/services would you like to see in future versions of this product?
a plan that doesnt not involve repeating my account number and email address times before I can even get them to answer a question like : mail for billing disputes....
What specific problems in your company were solved by this product?
None..zero...nada.... caused more issues than it helped and was absolutely worthless for conversions... meanwhile ebay has been amazing
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Executive Office
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
zero
What is your total annual cost for using this product?
9,457
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
