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User review of Google AdWords

Worst experience ever

- by Jonathan Wright

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
2out of 7
Very poor
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

none that I can see after a year and a half...2 referrals

What aspects are problematic or could work better?

Customer service is in India and the absolute WORST.... Have a billing issue where a 3rd party app on shopify has billed us over $1700 in fraudulent charges for a campaign that is PAUSED... that would be clever google ad words ala Cleverppc who also does not reply to emails and the only phone number for them is in Spain but they have offices in San Francisco

What features/services would you like to see in future versions of this product?

a plan that doesnt not involve repeating my account number and email address times before I can even get them to answer a question like : mail for billing disputes....

What specific problems in your company were solved by this product?

None..zero...nada.... caused more issues than it helped and was absolutely worthless for conversions... meanwhile ebay has been amazing

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Executive Office

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

zero

What is your total annual cost for using this product?

9,457

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Key Features

Integrations
2
mediocre
Collaboration Features
2
mediocre
Mobile Support
1
very poor
Customization
1
very poor

Security & Support

Security
1
very poor
Customer Support
1
very poor
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