An intuitive and reliable experience with its ease and integrations

What are the best aspects of this product?

The Hangouts experience itself is intuitive and reliable. It's very easy to arrange a meeting with a group, or just to send a text-like message to a contact. I like how it is integrated with Gmail and Google Calendar. It also makes it easy to allow multiple people to screen-share during a session, which is a paid feature in many other video conferencing platforms.

What aspects are problematic or could work better?

At times the video quality is less than sharp. There is no option for remote keyboard and mouse control, so teams looking for that option may need a separate solution for that. Also, at times the Hangout doesn't automatically end when all parties leave the meeting.

What specific problems in your company were solved by this product?

When I need to quickly be able to swap views of my screen and another person's screen during a video chat, Google Hangouts is my go-to tool. Because it is so easy for anyone to install the voice and video plugins, I've been able to have video conferencing with people all over the world at no charge.

Are you a current user of this product?

Yes