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Google Hangouts Review

Google Hangouts
Our score: 8.8 User satisfaction: N/A

What is Google Hangouts?

Google Hangouts is a singular communications platform developed by Google to help users initiate and engage in various communications channels, including text, voice or video chats. The platform has proven to be effective in either one-on-one implementation or in a group. Hangouts are integrated into Google+ and Gmail. For added mobility and versatility, mobile apps for iOS and Android devices are also available.

Despite of being perceived as a messaging platform for individual users, Google Hangouts handles with ease the communication demands of corporate environments. The advantage in such case is that the employees get to communicate using a platform reminiscent of social networks, and feel comfortable sharing information they know will be secured in accordance with newest protection standards. Being a Google product, Hangouts has no trouble integrating with popular business systems and applications, among others Slack, West Unified Communications, Zendesk, Fresh Service, Sprint, and many more. The pricing scheme is also flexible to allow all types of companies to get grasp of its functionality.

Overview of Google Hangouts Benefits

As we already mentioned, Hangouts is commonly perceived as an app designed for individual usage, but the truth is that there are many ways for businesses to benefit from it as well. In corporate environments, Google Hangouts can be deployed as a cost-effective collaboration platform for enterprise customers. Business owners and entrepreneurs can interact with their co-workers an customers via via HD video, voice or text. They can also save expenses and time on travel with Hangout’s face-to-face functionality for online meetings and conferences

Google Hangouts’ pricing starts at $5 for 30 GB of storage, and only the double to make the storage unlimited. With all reputation of Google to back it up, Google Hangouts is without any doubt one of the most affordable and handy communication tools available in the market. It is because of this that it currently holds one of the leading positions in our Communications Software category, following providers such as Skype, 8×8 VoIP, RingCentral, and ShoreTel.

For businesses that engage in or require video broadcasting, Hangouts also has a feature called Google Hangouts on Air, which enables Google+ users to stream video calls live via YouTube. Hangouts on Air has proven to be an efficient and inexpensive way for business to conduct online seminars and talk shows. Users also get to integrate it with popular business systems and service providers, among which Zendesk, Slack, Fresh Service, and many more.

Google Hangouts effectively combines the features and functioalities of previous Google business apps, specifically the Google Talk app. With its integration with Google Voice, Hangouts offer users with the capability to call domestic phone numbers from their computing devices for free.

Overview of Google Hangouts Features

  • Voice Calls
  • HD Group Conferencing for up to 15 people
  • Auto Screen Focus
  • HD video calls
  • Instant Messaging
  • Google Application Integration
  • Supports Numerous Computing Devices
  • Screen Sharing Options
  • Intelligent Muting Solution
  • Hangout On Air Feature
  • Custom Administrative Control Options

Google Hangouts Position In Our Categories

Knowing that businesses have distinctive business-related wants, it is only wise that they steer clear of picking a one-size-fits-all, ideal solution. Just the same, it is troublesome to chance on such an app even among recognizable software solutions. The sensible step to undertake is to shortlist the numerous major functions that demand investigation like key features, plans, technical skill ability of staff members, company size, etc. Thereafter, you should double down on your product research fully. Browse through these Google Hangouts reviews and scrutinize each of the software solutions in your list in detail. Such well-rounded research ascertain you weed out poorly fit applications and pay for the one that has all the benefits your company requires to achieve growth.

Position of Google Hangouts in our main categories:

TOP 20

Google Hangouts is one of the top 20 Communications Software products

Google Hangouts is also listed in the following subcategories:

Each company has its own characteristics, and can need a particular type of Video Conferencing Software solution that will be fit for their business size, type of clients and staff and even specific niche they deal with. It's not wise to count on getting a perfect app that is going to work for each company no matter what their background is. It may be a good idea to read a few Google Hangouts Video Conferencing Software reviews first and even then you should keep in mind what the software is supposed to do for your company and your employees. Do you require an easy and straightforward app with just basic functions? Will you really use the advanced functionalities needed by experts and large enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid app that will match your budget.

How Much Does Google Hangouts Cost?

Google Hangouts Pricing Plans:

Free Trial

Google Hangouts

Free

Google Hangouts is available for free for receiving and making calls and video conferencing.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Video Conferencing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Google Hangouts reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Google Hangouts. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Google Hangouts Comparisons

Google Hangouts user reviews

An intuitive and reliable experience with its ease and integrations

Read full review >
Moses
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: Graphic Design

A very simple messenger than can be accessed from almost any device

Read full review >
Clark
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2019 Company Size: More than 100 Employees Industry: Internet

Keeping things connected through Hangouts.

Read full review >
Ryan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Medical Devices

Reasonable rates to call anyone at any number anywhere

Read full review >
Edna
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.10.2018 Company Size: 11-50 Employees Industry: Publishing

Integrations that make communication easier

Read full review >
Francis
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 31.03.2018 Company Size: 11-50 Employees Industry: Internet

What are Google Hangouts pricing details?

Google Hangouts Pricing Plans:

Free Trial

Google Hangouts

Free

Google Hangouts is available for free for receiving and making calls and video conferencing.

What integrations are available for Google Hangouts?

Google Hangouts offer integrations with the following business systems and applications:

  • Google Apps
  • Zendesk
  • UberConference
  • HipChat
  • FreshService
  • Flowdock
  • Slack
  • Liferay
  • West Unified Communications
  • Sprint
  • Smartsheet
  • Lucid

Google Hangouts average rating:

Average score
5/5 (20 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Corey

PROS: Hangouts happens to be the simplest program for interaction. It can be utilized in a number of situations that its competitors couldn't do. I like how I can easily e-mail somebody a link. It's never difficult to take in part in a conversation.

CONS: Hangouts is great. Although I was hoping it would be a bit simpler when it comes to sharing images and files while in the middle of a call. It'd be cool to have an SMS integration straight from my mobile device. It's better off than going through other apps for such services.

Reviewed 2 years ago

Read full review >

The least favorable review

Francis

PROS: The integrations with various Google products (Gmail, Google Calendar, etc) make my life easy. The iOS app is also nice and works well. Screen sharing is nice and conference calling is a must have and works well. It's easy to setup as well.

CONS: Like most Google products after a year they seem to go downhill. i've had issues with dropped audio in the last few weeks. It's a decent resource hog for me and if you have more than a handful of people on a call it can get real spotty. The website's interface is not intuitive to me as well.

Reviewed 2 years ago

Read full review >

More reviews from 20 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

An intuitive and reliable experience with its ease and integrations

Read full review >
Moses
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: Graphic Design

PROS: The Hangouts experience itself is intuitive and reliable. It's very easy to arrange a meeting with a group, or just to send a text-like message to a contact. I like how it is integrated with Gmail and Google Calendar. It also makes it easy to allow multiple people to screen-share during a session, which is a paid feature in many other video conferencing platforms.

CONS: At times the video quality is less than sharp. There is no option for remote keyboard and mouse control, so teams looking for that option may need a separate solution for that. Also, at times the Hangout doesn't automatically end when all parties leave the meeting.

What do you think about this review? Great Poor

A very simple messenger than can be accessed from almost any device

Read full review >
Clark
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2019 Company Size: More than 100 Employees Industry: Internet

PROS: It is a very simple messenger that can be accessed from almost any device. When traveling internationally I can still message people like I always do. VOIP features are nice as well, especially since you can get a second number for free.

CONS: VOIP can be tricky to set up depending on how you are trying to use it. Signal seems to have more effect on VOIP than video conferencing when using a mobile device. There is also no way to tell if it is a VOIP call through Hangouts or a standard call if using a phone.

What do you think about this review? Great Poor

Keeping things connected through Hangouts.

Read full review >
Ryan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Medical Devices

PROS: Google Hangouts helps keep my connected with clients. It prevents me from typing formal e-mails to anyone. If I need to ask something, I can easily hop in and see if they're online. Then I message thing with whatever it is that I have in mind.

CONS: I'm trying hard to pin-point anything negative with it. There was this one time when I made a call and I tend to hear myself echoing from the client's side. It was a distraction. We just hung up and re-dialed, and things went smoothly from there.

What do you think about this review? Great Poor

Reasonable rates to call anyone at any number anywhere

Read full review >
Edna
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.10.2018 Company Size: 11-50 Employees Industry: Publishing

PROS: You can easily call any phone number in any country at a reasonable price. You can call phone numbers and even Gmail contacts, with the option for video conference calls with several contacts at the same time.

CONS: You can not have your own phone number. If you want people to call you, you will have to provide maybe a Skype numbe, which is bad because you sometimes will have to switch between apps just to receive calls.

What do you think about this review? Great Poor

Integrations that make communication easier

Read full review >
Francis
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 31.03.2018 Company Size: 11-50 Employees Industry: Internet

PROS: The integrations with various Google products (Gmail, Google Calendar, etc) make my life easy. The iOS app is also nice and works well. Screen sharing is nice and conference calling is a must have and works well. It's easy to setup as well.

CONS: Like most Google products after a year they seem to go downhill. i've had issues with dropped audio in the last few weeks. It's a decent resource hog for me and if you have more than a handful of people on a call it can get real spotty. The website's interface is not intuitive to me as well.

What do you think about this review? Great Poor

Chatting and video conferencing has never been this simple and free!

Read full review >
Tom
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.03.2018 Company Size: More than 100 Employees Industry: Professional Training and Development

PROS: Experience with Hangouts is both dependable and highly intuitive. It's simple in setting up a metting with a group of people or sending texts to a person. Video/text/voice chat are easy to do. The mobile app is super easy to utilize.

CONS: There have been instances where video quality isn't as sharp as usual. In addition, I can't spot an option for mouse and wireless keyboard control. That means teams seeking such options may need to opt for such functionality. Hangouts won't end the conference even when all parties have wrapped up the meeting.

What do you think about this review? Great Poor

Texting and calling for free in one simple app

Read full review >
Eduardo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2018 Company Size: More than 100 Employees Industry: Unknown

PROS: With Google Hangouts, I can text and call my friends for free, all through this one simple app. This app also allows for free multi-video calls, so you can have more than one person per video call.

CONS: You must have a Google account to use this app, and for some people without a Google account this may be pretty tough to try to text them or video chat with them.

What do you think about this review? Great Poor

I use this on a daily basis.

Read full review >
Elvira
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2018 Company Size: More than 100 Employees Industry: Broadcast Media

PROS: The product can be used without having to install added programs. It has G-Mail integration. Just about everyone owns a G-Mail account so no added steps to make an account in this case. Great for using personally.

CONS: There's a 15-user limitation. It's pointless whenever it involves department or company-based conferences. Audio/video issues are noticeable. Problems with echoing in the middle of a conversation.

What do you think about this review? Great Poor

The most secured video chatting plaform I’ve used

Read full review >
Clifford
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.02.2018 Company Size: More than 100 Employees Industry: None

PROS: Google Hangouts feels to be the most secured video chatting platform I've used for a while. I'm really concerned about my chats and video calls but I feel assured since everything goes through Google's server. Its ease of access makes it really simple to use. It also works nicely with the connection quality.

CONS: The one thing which I really feel that Hangout should be improved is the stability of the program. Although we get such nice features, it really is a bit irritating when you're on a Hangout call with your loved one and suddenly the audio video crashes.

What do you think about this review? Great Poor

Using Hangouts day in and day out.

Read full review >
Alvin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.02.2018 Company Size: 11-50 Employees Industry: Fine Art

PROS: Since our office is extensively utilizing Google Drive and G-Mail, it's hardly surprising that we're using Hangouts for communication. It belongs to the e-mail UI. So you won't need to have added programs running in the background. Even if you happen to be at your desk, everyone can keep in touch with you immediately.

CONS: Video conferencing can be a lag. But we don't video conference much. So it's not that bad.

What do you think about this review? Great Poor

Enhanced communication among employees anywhere in real time

Read full review >
Erin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.02.2018 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I can easily launch Hangouts from Gmail or add it to my calendar events, making online meetings easy to set up. And the integration with Google Voice means I use it for my phone system too.

CONS: It's limited to 15 participants and cannot record, nor can you directly interact with participants on Hangouts On Air. Plus, Google has not yet made it easy to use Hangouts On Air from a Google Chromebox. It's great for small meetings that don't need to be recorded, but you need a secondary webinar service to supplement it.

What do you think about this review? Great Poor

Getting connected with people easily

Read full review >
Claudia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Medical Devices

PROS: Google Hangouts lets me stay connected with clients. Having the ability to video chat at the same time makes some conversations even easier. I also love that I can use it on any device anywhere with a connection.

CONS: One time I made a call and I could hear myself on the clients side. It was a bit distracting but we called again and everything worked perfectly.

What do you think about this review? Great Poor

Great medium for video and voice interaction.

Read full review >
Corey
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.01.2018 Company Size: 11-50 Employees Industry: Primary/Secondary Education

PROS: Hangouts happens to be the simplest program for interaction. It can be utilized in a number of situations that its competitors couldn't do. I like how I can easily e-mail somebody a link. It's never difficult to take in part in a conversation.

CONS: Hangouts is great. Although I was hoping it would be a bit simpler when it comes to sharing images and files while in the middle of a call. It'd be cool to have an SMS integration straight from my mobile device. It's better off than going through other apps for such services.

What do you think about this review? Great Poor

An efficient way to communicate with everyone I need to communicate with

Read full review >
Evelyn
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.01.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: All of my co-workers and most of my friends also utilize Hangouts. It's an easy, efficient way to communicate with everyone I need to communicate with during the work day.

CONS: The only thing that I dislike about using Google Hangouts is that it makes it so easy to get distracted because everyone is using it.

What do you think about this review? Great Poor

Ideal for mobiile users.

Read full review >
Alexandra
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.01.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: By default, it has Android. You can fully use it for text messaging or online chat. It can utilized as a VoIP. Calling via Google Voice numner by means of a Hangouts Dialer app.

CONS: Residents from the U.S. can't use it in the form of a VoIP. Calendar integration with Google Calendar is absent. It can't be that obvious. Throug iOS, a mail app integration is available.

What do you think about this review? Great Poor

Video calling ,chatting, and text messaging friends is possible now!

Read full review >
Mildred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.01.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: What I likem ost with Google Hangouts is having that ability to text messaging friends free of charge. I can also call them for free! It's all done in a simple and convenient app. This app also makes it possible to do multiple video conferencing --- free of charge!

CONS: What I hate about this app is that you'll need a Gogoel account. For some people, not owning a Google account can be difficult. That means they can't be reached either through text or video chat. Aside from that, this app is tremendous!

What do you think about this review? Great Poor

A fantastic approach in linking with people.

Read full review >
Ernest
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.01.2018 Company Size: 11-50 Employees Industry: Internet

PROS: I have a hard time starting things off. It's great having Google Hangouts. I'll start with its seamless integration with G-Mail. I love using G-Mail.

CONS: I hate how Hangouts with disconnect from time to time. Thing is, it doesn't happen as much compared to its market competitors. I hate how you're restricted from sending a reminder e-mail to other Hangouts contacts. What's more, you can't drag and order older conversation directly to the side bar or making them as "read."

What do you think about this review? Great Poor

Communicating easier compared to email

Read full review >
Conrad
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.12.2017 Company Size: 1-10 Employees Industry: Unknown

PROS: I like that you can use Hangouts on many platforms such as Windows, Mac OS, iOS and Android. I also love that you can do video chat with multiple people at once.

CONS: Over the past couple of months, I haven't received all my notifications. At times I wouldn't see messages for hours until I opened up the app itself which is very frustrating because some of these messages I received are time sensitive. Also, when using group video chat, I notice the audio quality isn't that great.

What do you think about this review? Great Poor

An awesome communication medium to link up with friends.

Read full review >
Ron
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.12.2017 Company Size: More than 100 Employees Industry: Accounting

PROS: Very simple to use. It makes conversations a lot mroe efficient. The toolbar isn't as complicated or filled up with too much data. The software enabled me to interact with people outside work.

CONS: Whenever I'm opening Chrome, the "Hangouts" function would seemingly open. There have been instances when I don't want that to open while surfing on the web. It irritates me everytime whenver the tool is being opened. It takes a long while to shut down the software.

What do you think about this review? Great Poor

Easier to access and keep track as well

Read full review >
Shelia
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.12.2017 Company Size: More than 100 Employees Industry: Internet

PROS: I like that Google Calendar automatically creates a Hangout link for every event on the calendar, making it easy to find and access the video conference. I also like that it is in the same place as many other products I use, such as Gmail, Google Docs, and Drive. It makes it easier to access and keep track of them as well.

CONS: A couple of times, my audio just didn't work, which also happened to other colleagues and clients. Usually the solution is to sign into a different browser or connect via your phone, which causes delays. Sometimes there are also problems with video cutting out, but I cannot tell if that is the office internet or Hangouts.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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