I use this on a daily basis.

What are the best aspects of this product?

The product can be used without having to install added programs. It has G-Mail integration. Just about everyone owns a G-Mail account so no added steps to make an account in this case. Great for using personally.

What aspects are problematic or could work better?

There's a 15-user limitation. It's pointless whenever it involves department or company-based conferences. Audio/video issues are noticeable. Problems with echoing in the middle of a conversation.

What specific problems in your company were solved by this product?

This great when doing standups and communicating with individuals remotely. We've been using G-Mail as our primary business e-mail. So making use of Hangouts is seamless and free. No external software involved.

Are you a current user of this product?

Yes