What are the best aspects of this product?
The integrations with various Google products (Gmail, Google Calendar, etc) make my life easy. The iOS app is also nice and works well. Screen sharing is nice and conference calling is a must have and works well. It's easy to setup as well.
What aspects are problematic or could work better?
Like most Google products after a year they seem to go downhill. i've had issues with dropped audio in the last few weeks. It's a decent resource hog for me and if you have more than a handful of people on a call it can get real spotty. The website's interface is not intuitive to me as well.
What specific problems in your company were solved by this product?
As a remote worker i use Hangouts any time i need to talk with someone in real-time. We also use Hangouts for all our conferencing across time-zones.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year