What are the best aspects of this product?
You can easily call any phone number in any country at a reasonable price. You can call phone numbers and even Gmail contacts, with the option for video conference calls with several contacts at the same time.
What aspects are problematic or could work better?
You can not have your own phone number. If you want people to call you, you will have to provide maybe a Skype numbe, which is bad because you sometimes will have to switch between apps just to receive calls.
What specific problems in your company were solved by this product?
I need to make calls to several people in different countries. With Hangouts, I can concentrate in one app that lets me call my Gmail contacts, as well as calls to clients and business partners.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?