Texting and calling for free in one simple app

What are the best aspects of this product?

With Google Hangouts, I can text and call my friends for free, all through this one simple app. This app also allows for free multi-video calls, so you can have more than one person per video call.

What aspects are problematic or could work better?

You must have a Google account to use this app, and for some people without a Google account this may be pretty tough to try to text them or video chat with them.

What specific problems in your company were solved by this product?

Google Hangouts lets me text and call for free, and I am saving a lot on my phone bil. For customers who don't have a legitimate phone number, you could just get them setup with Google Hangouts, and then you could call/text them anytime you please.

Are you a current user of this product?

Yes