What are the best aspects of this product?
Since our office is extensively utilizing Google Drive and G-Mail, it's hardly surprising that we're using Hangouts for communication. It belongs to the e-mail UI. So you won't need to have added programs running in the background. Even if you happen to be at your desk, everyone can keep in touch with you immediately.
What aspects are problematic or could work better?
Video conferencing can be a lag. But we don't video conference much. So it's not that bad.
What specific problems in your company were solved by this product?
Hangouts is convenence for any inquiries that would ordinarily fill up voicemail lines and inboxes. With that being part of our e-mail that we're frequently using, we can look up records on what was recently being talked about. We have work numbers from individuals sprawled out in varying states. It's a blessing to getting us connected with each other.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?