An awesome software.

What are the best aspects of this product?

Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it easier to escalate and a user's PC issues to thhe right person. The UI is simple enough.

What aspects are problematic or could work better?

I haven't found anything I don't like. It's fast and simple overall. It can be difficult for those using the software for the very first time. But that's something anyone can get over with.

What specific problems in your company were solved by this product?

This software helps me gain remote computer access for configuration and reboot; manage session chats; and move documents.

Are you a current user of this product?

Yes