Price

$49

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GoToAssist REVIEW

Customer Support Software

3 user reviews
USER SATISFACTION 90%
OUR SCORE 7.4

What is GoToAssist?

GoToAssist is a remote support solution for technicians and IT managers to access and control devices remotely, manage in-session chat, transfer documents, and remotely configure and reboot devices. It is a complete remote support solution that offers two-way screen sharing enabling both technicians and customers to share each other’s screens. Live remote support is offered on both Mac and PC devices, as well as from and on mobile devices including smartphones.

GoToAssist offers users the ability to collaborate and share tasks with colleagues by inviting other support technicians to sessions and transferring remote support sessions to other agents. The Management Center allows users to assign tasks, and grant permissions and access to multiple technicians. Each agent can support up to eight customers at a time. Technicians can also use the application to access and control unattended devices to fix problems even when the end user is absent. GoToAssist also provides session recording and session reporting to monitor time spent on tasks and maintain audit trails.

Overview of GoToAssist Benefits

  • Unlimited live end-user support: In one click, users can convert a phone session into an online support session. They can control end users’ Mac and PC devices.
  • Control unattended computers: You can get access to unattended machines for routine maintenance or emergency work by deploying a small piece of software ahead of time.
  • Team management center: You can delegate jobs to multiple technicians at once, grant them permissions, and choose the unattended machines they can access.
  • Mobile device remote support: Users can provide remote support from any iPhone/iPad and Android device. They can conduct chat sessions, configure mobile devices, and update profiles.
  • Customer-initiated support: Your customers can utilize the chat tool to contact support reps. You can facilitate this by integrating GoToAssist with your website, self-service portal, or support community.
  • Dynamic remote support: GoToAssist enables multi-session for up to eight customers at a time, file transfer, and reboot/reconnect. You can invite other support agents to a session and transfer sessions.
  • Session reporting: Users can take notes during the session, track the time spent, record sessions and download them to their archive for auditing and training.

Overview of GoToAssist Features

  • Access and control unattended computers
  • Annotation tools
  • Control Mac and PC computers
  • Customer-initiated support
  • File transfer
  • In-session chat
  • Integrated service desk module
  • Integration APIs
  • Integration with Get Satisfaction communities
  • Mobile device remote support
  • Multi-monitor navigation
  • Multi-session support
  • Remote Desktop Support (RDP)
  • Remote diagnostics
  • Session recording
  • Session reporting
  • Support from iPad or Android device
  • Team-based support
  • Two-way screen sharing
  • Unlimited live end-user support

GoToAssist Position In Our Categories

Position of GoToAssist in our main categories:

200

GoToAssist is one of the top 200 Customer Support Software products

200

GoToAssist is one of the top 200
Customer Support Software products


GoToAssist is also listed in the following subcategories:

Category:Position:Category:Position:
IT Service Management Software#13 Remote Support Software#11
Category:Position:
IT Service Management Software#13
Remote Support Software#11

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How Much Does GoToAssist Cost?

GoToAssist Pricing Plans:

GoToAssist offers a 30-day free trial.

  • Remote Support: $69/month per technician
  • Service Desk: $49/month per technician

You can save 20% by opting for the annual plan.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GoToAssist reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with GoToAssist. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

15

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • PHONE NO.
  • TRAINING
  • TICKETS

GoToAssist User Reviews

What are GoToAssist pricing details?

GoToAssist Pricing Plans:

GoToAssist offers a 30-day free trial.

  • Remote Support: $69/month per technician
  • Service Desk: $49/month per technician

You can save 20% by opting for the annual plan.

What integrations are available for GoToAssist?

GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.

GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.

 

User reviews


User reviews in total: 3

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The most favorable review

Adrienne W.

8 months ago


Pros:
Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is beneficial if a client has numerous windows open without having to drag the windows around.

Cons:
Currently, some on-demand film streaming services, such as Netflix and Lovefilm, aren't compatible with XMBMC operating on the on-demand film streaming services offered by Lovefilm and Netflix are both currently incompatible with XBMC running on the PI.

The least favorable review

Sheldon M.

8 months ago


Pros:
Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it easier to escalate and a user's PC issues to thhe right person. The UI is simple enough.

Cons:
I haven't found anything I don't like. It's fast and simple overall. It can be difficult for those using the software for the very first time. But that's something anyone can get over with.

Published 8 months ago
Verified
user
Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I work in a software agency that makes use of TeamViewer for remote support. GoToAssist is our backup in case users fail get into TeamViewer. Installation is a breeze...



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