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GoToAssist REVIEW

Customer Support Software

10 user reviews
USER SATISFACTION 90%
OUR SCORE 7.4

What is GoToAssist?

GoToAssist is a customer support solution that gives technicians and IT professionals remote capabilities to access devices and control them, share documents, and undertake chat sessions. It is an all around remote support software that lets you do shared screen viewing with your customers and offer real-time remote support on PC and Mac machines, as well as to and from mobile devices.

Collaborating and sharing task are the other hallmarks of GoToAssist in support of its remote capability. You can invite other technicians to support sessions and even transfer remote support sessions to other agents. Its central management hub lets you give assignments to your people, and grant them permissions to access remote computers. GoToAssist also provides session monitoring so you know how much time covered for each task.

Overview of GoToAssist Benefits

You can transform a phone conversation into an online support chat which allows you to have control over computers at the other end. You can even have access over unattended PC and Mac machines so you do regular maintenance work or even remote troubleshooting if needed.

The solution also lets you delegate work to your people and provide them access permissions if they have to work on unattended machines. You and your technicians can leverage mobile devices to extend support remotely to your clients through chat. Meanwhile, customers can utilize the chat feature to contact support reps simply by integrating the software with an online community, a customer portal, or your own internet site.

GoToAssist provides capabilities for multiple sessions simultaneously with eight clients, with the ability to welcome other agents to a session or move them to another session. Time spent can be tracked, sessions recorded, and notes taken while in session which you can store for use for audits and trainings later on.

Overview of GoToAssist Features

  • Access and control unattended computers
  • Annotation tools
  • Control Mac and PC computers
  • Customer-initiated support
  • File transfer
  • In-session chat
  • Integrated service desk module
  • Integration APIs
  • Integration with Get Satisfaction communities
  • Mobile device remote support
  • Multi-monitor navigation
  • Multi-session support
  • Remote Desktop Support (RDP)
  • Remote diagnostics
  • Session recording
  • Session reporting
  • Support from iPad or Android device
  • Team-based support
  • Two-way screen sharing
  • Unlimited live end-user support

GoToAssist Position In Our Categories

Position of GoToAssist in our main categories:

200

GoToAssist is one of the top 200 Customer Support Softwareproducts

200

GoToAssist is one of the 200
Customer Support Software products


GoToAssist is also listed in the following subcategories:

Category:Position:Category:Position:
IT Service Management Software#26 Remote Support Software#19
Category:Position:
IT Service Management Software#26
Remote Support Software#19

There are popular and widely used solutions in each software group. But are they automatically the best fit for your enterprise’s special needs? A popular software solution may have thousands of users, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few GoToAssist reviews and think about the factors that you desire in the software such as the fees, main functionality, available integrations etc. Then, shortlist a few solutions that fit your requirements. Check out the free trials of these platforms, read online reviews, get clarifications from the maker, and do your investigation meticulously. This exhaustive research is certain to help you select the best software solution for your organization’s special needs.

How Much Does GoToAssist Cost?

GoToAssist Pricing Plans:
Free trial
GoToAssist Plan
$69/mo
GoToAssist Concurrent Plan
$124/mo

GoToAssist offers 2 pricing plans:

GoToAssist Plan – $69/mo (monthly) or $55/mo (billed annually, save 20%)

  • Single User
  • Named License
  • 100 Unattended Machines
  • Chat
  • Diagnostics
  • File Transfer
  • Remote Control
  • Screen Sharing
  • Session Recording/Save Notes

GoToAssist Concurrent Plan – $124/mo (monthly) or $99/mo (billed annually, save 20%)

  • Ideal for Teams
  • Concurrent License
  • 1,000 Unattended Machines
  • Includes all features of GoToAssist Plan

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GoToAssist reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with GoToAssist. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

28

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • PHONE
  • TRAINING
  • TICKETS

GoToAssist User Reviews

What are GoToAssist pricing details?

GoToAssist Pricing Plans:
Free trial
GoToAssist Plan
$69/mo
GoToAssist Concurrent Plan
$124/mo

GoToAssist offers 2 pricing plans:

GoToAssist Plan – $69/mo (monthly) or $55/mo (billed annually, save 20%)

  • Single User
  • Named License
  • 100 Unattended Machines
  • Chat
  • Diagnostics
  • File Transfer
  • Remote Control
  • Screen Sharing
  • Session Recording/Save Notes

GoToAssist Concurrent Plan – $124/mo (monthly) or $99/mo (billed annually, save 20%)

  • Ideal for Teams
  • Concurrent License
  • 1,000 Unattended Machines
  • Includes all features of GoToAssist Plan

What integrations are available for GoToAssist?

GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.

GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.

 

User reviews


User reviews in total: 10

7
3
0
0
0

Average Rating:

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The most favorable review

Veronica

10 months ago


Pros: I like that with this platform we are able to record the support session so our customers can take it as support in the future. It is affordable solution, with simple set up and easy to use. It works perfectly. It provides instant access with great access mode features.

Cons: They need to improve the reporting features for keeping records of the connections and keeping track of ticket support system. The configuration settings are technical and it require knowledge remote access techs.

The least favorable review

Adrienne

9 months ago


Pros: Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is beneficial if a client has numerous windows open without having to drag the windows around.

Cons: Currently, some on-demand film streaming services, such as Netflix and Lovefilm, aren't compatible with XMBMC operating on the on-demand film streaming services offered by Lovefilm and Netflix are both currently incompatible with XBMC running on the PI.

Published 9 months ago
Verified
user
Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I like that with this platform we are able to record the support session so our customers can take it as support in the future. It is affordable solution, with simple set...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
With GoToAssist I can help my clients in less than no time by connection to their desktop. I can provide tech support to others. If the request is not answered the screen...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I work in a software agency that makes use of TeamViewer for remote support. GoToAssist is our backup in case users fail get into TeamViewer. Installation is a breeze...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I like that I can quickly access to my client’s desktop by sending them email links and providing my clients the access codes so i can connect to their server or Pc...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I’m using this software for few years and as far as I can tell I have great experience with it. I like that within the system there are other products combined, and I...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I like that this is user friendly solution and very comfortable to work with. First of all, it is highly professional system even its support team. I recommend it to...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature...



What do you think about this review? Great Poor
Published 2 years ago
Verified
user
Through GoToAssist I can quickly connect to my client’s PC and see their desktop. As tech support I can easily understand the issue I’m being asked to resolve. I can...



What do you think about this review? Great Poor
Published 2 years ago
Verified
user
I can easilly conect to our user’s PC desktop. All I have to do is to send them predetermined hyperlink and enter a provided support code and then I can do my work. It...



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