Convenient and easy to use.

What are the best aspects of this product?

I work in a software agency that makes use of TeamViewer for remote support. GoToAssist is our backup in case users fail get into TeamViewer. Installation is a breeze (for both support personnel and user). Features are comparable to today's remote support apps.

What aspects are problematic or could work better?

I've yet to see any downside with this software. It could be blocked by some company networks. It does run an executable, which some users will be blocked. But then again, other remote support programs are the same.

What specific problems in your company were solved by this product?

Working within tech support, remote support is a swift approach to resolving issues and keeping each customer happy. This is a critical product for any company who boasts quality support.

Are you a current user of this product?

Yes