Great experience with GoToAssist

What are the best aspects of this product?

I like that with this platform we are able to record the support session so our customers can take it as support in the future. It is affordable solution, with simple set up and easy to use. It works perfectly. It provides instant access with great access mode features.

What aspects are problematic or could work better?

They need to improve the reporting features for keeping records of the connections and keeping track of ticket support system. The configuration settings are technical and it require knowledge remote access techs.

What specific problems in your company were solved by this product?

It is highly helpful solution for tech support team because they are able to manage employees PCs remotely.

Are you a current user of this product?

Yes