Great remote control system

What are the best aspects of this product?

I’m using this software for few years and as far as I can tell I have great experience with it. I like that within the system there are other products combined, and I like that there is one place to login instead of lot of various login sites . I like the connectivity of it, the simplicity of the system and it can be used even by non-tech person.

What aspects are problematic or could work better?

Microsoft doesn’t allow to be controlled by the remote techician. There are some windows that cannot be controlled like Task manager, elevated CMD’s and other. GoToAssist can add button to close those windows that don’t allow me to do my work effortlessly.

What specific problems in your company were solved by this product?

We are using it provide tech support to our agents and clients. Instead of getting phone calls and emails we are able to solve the issues in real time by using remote control solution. It helps us to reduce time and to solve issues quickly.

Are you a current user of this product?

Yes