Great solution for tech support team

What are the best aspects of this product?

I like that I can quickly access to my client’s desktop by sending them email links and providing my clients the access codes so i can connect to their server or Pc desktop. I’m able to record the session and whenever an issue happens again our clients can help resolve the issue by themselves. I can send files, error messages, logs and documentinf so I can resolve issues.

What aspects are problematic or could work better?

They could simplify the process of installing a plugin for Non-IT users. Also, they could include support for tablets like iPad.

What specific problems in your company were solved by this product?

We can provide tech suppot to my clients and we can connect to customer’s desktop quickly and resolve the issues they are dealing with. We are able to interact with our customers when the phone is not well connected.

Are you a current user of this product?

Yes