Great tool to help your clients in real time

What are the best aspects of this product?

I can easilly conect to our user’s PC desktop. All I have to do is to send them predetermined hyperlink and enter a provided support code and then I can do my work. It saves me lot of time and it makes more sense to our users. I can help them resolve the issue with the software in real time instead of going back and fort with emails or phone calls.

What aspects are problematic or could work better?

They could improve the session management. If you work with limited licenses we can leace a session hanging open even when nobody is connected and the issue comes when you want to close out the application that doesn’t mean that you are closing the sessions.

What specific problems in your company were solved by this product?

We are using this system to connect our user’s desktop and to help resolve the issues they are facing with. We don’t have to deal with UAC and permissions’ issues.

Are you a current user of this product?

Yes