I can help my clients thanks to GoToAssist system

What are the best aspects of this product?

Through GoToAssist I can quickly connect to my client’s PC and see their desktop. As tech support I can easily understand the issue I’m being asked to resolve. I can connect and interact with client’s PC and see the issues they’re dealing with. I can track down the procedural issues instead of interacting with them throug email or over the phone.

What aspects are problematic or could work better?

I have some misunderstanding with clients when walking them through the installation process. I don’t have dislikes about it.

What specific problems in your company were solved by this product?

I can troubleshoot errors for client’s using our softare. The good thing is that our clients don’t need to search around in order to solve problems with the software they are using because we can help them in real time.

Are you a current user of this product?

Yes