I found it helpful and useful remote system

What are the best aspects of this product?

With GoToAssist I can help my clients in less than no time by connection to their desktop. I can provide tech support to others. If the request is not answered the screen locks the active session but other account can be used. Also, there is great mobile app for Android.

What aspects are problematic or could work better?

The process of updating is not smooth and it causes some delays.

What specific problems in your company were solved by this product?

Things that helps us with are remote access, remote installation and service requests. We can authenticate as an admin during the remote session.

Are you a current user of this product?

Yes