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User review of GoToConnect (formerly Jive)

Excellent support, efficient calling processing, but somewhat messy system assignment

- by Selmer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

GoToConnect had already done a great job of helping our staff since we shifted off our former phone systems. I enjoy the visual application navigation system which can be direct to a different route from any device that is connected.

What aspects are problematic or could work better?

I've was informed that somehow a service provider has service issues in their call lines again after split-ring.

What specific problems in your company were solved by this product?

Recently we set up new circular teams and schedule networking on the desktop. I work from several workplaces, and my updated version could even follow me through the platform, using the software I can use both the company phone and my mobile phone. I may scan my voicemail messages from the application rather than the dial on the telephone to the VM device. We provide unlimited loading for calls.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.