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User review of GoToConnect (formerly Jive)

Great price, user friendly with outstanding customer service

- by Alanis

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The operating system is highly visual and readable. But for whatever is frustrating, I can have virtual support people to talk to me via the video call service. The quality of service is excellent. What's even great is how inexpensive every service is on a regular basis.

What aspects are problematic or could work better?

The application of GoToMeeting may be a little challenging.

What specific problems in your company were solved by this product?

I've got the auto-attendant already, which is highly flexible. tIt has greatly decreased the number of our automated telephone calls and lawyer's calls.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Facilities Services

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.