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User review of GoToMeeting

Give it a try

- by Charlene

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Once you learn how this program work everything becomes easy. GTM’s interface is easy to understand and everyone can use it.

What aspects are problematic or could work better?

It takes some time to figure out how the settings work before doing the live-call, but I believe this is important step when you start using software you are not familiar with. What I don’t like is that whenever I run into some issue I cannot easily find the solution on their site and then I have to call the support team and they are not as strong as they should be. Also, I don’t like that the audience view is no longer present on Mac Version and we cannot even adjust the categories and to customize the look. In addition I have found that it can be really difficult to change the name in Mac Version. I believe they will solve these issues soon.

What specific problems in your company were solved by this product?

N/A

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.