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User review of GoToMeeting

If you are looking for an online collaboration tool then GTM is the right choice for you

- by Ernesto

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I’m using GTM for many years by now and I can surely say that I am very satisfied from this product and its offerings. The team behind this product continuously updates and upgrades the software and I can’t really complain about it. Sometimes my clients find difficult to manage the plugins but it’s not a problem at all since we can easily perform hundreds of meetings. Its customer team is responsive and they quickly provide responses.

What aspects are problematic or could work better?

They need to improve the plugin for install. Also, I have found out that the Outlook plugins fails almost every month but I think that this could be Outlook’s problem.

What specific problems in your company were solved by this product?

As someone who works from home I organize and perform my meetings online. I was searching for a solution that is reliable and beneficial for my company and there comes GTM with its high-quality audio and video and many other wonderful features. The failures I have experienced while performing meeting I think are due to the internet connectivity.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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