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User review of GoToWebinar

Terrible experience

- by Caesare Assad

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

If it worked, I could answer this... but unfortunately, the only time we tried to use the solution for a mission critical business meeting, it failed.

What aspects are problematic or could work better?

Audio failed completed for 15 minutes

What features/services would you like to see in future versions of this product?

A refund policy that addresses system failures. Go To Webinar refused to refund us for a system wide audio failure. This is very bad business.

What specific problems in your company were solved by this product?

This caused us to spend more time producing a webinar recording outside of the solution - so in effect, it make more problems for us than it solved.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Investment Management

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

Are you satisfied with the change?

Absolutely not - we will never use Go To Webinar again and will recommend the same to others in our network.

How did your company implement this product?

on premise

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$109/month

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Basic Web Conferencing

Audio Calls
1
very poor
Video Conferencing
1
very poor
Scheduling
3
ok
Meeting Initiation and Joining
2
mediocre
Muting
3
ok
Recording
1
very poor
Screensharing
2
mediocre
Follow-up and Breakout Meetings
1
very poor

Content Management

Slideshow
2
mediocre
Rich Media
2
mediocre
Annotation
2
mediocre

Interaction

Chat
1
very poor
Polling
1
very poor
Q&A
1
very poor
File Sharing
1
very poor

Platform

Mobile
2
mediocre
Performance & Reliability
1
very poor
Bandwidth Usage
1
very poor
Participant Permissions
1
very poor
Security
2
mediocre
Enterprise Scalability
1
very poor
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