User review
of GoToWebinar
Terrible experience
-
by Caesare Assad
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
If it worked, I could answer this... but unfortunately, the only time we tried to use the solution for a mission critical business meeting, it failed.
What aspects are problematic or could work better?
Audio failed completed for 15 minutes
What features/services would you like to see in future versions of this product?
A refund policy that addresses system failures. Go To Webinar refused to refund us for a system wide audio failure. This is very bad business.
What specific problems in your company were solved by this product?
This caused us to spend more time producing a webinar recording outside of the solution - so in effect, it make more problems for us than it solved.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Investment Management
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
Are you satisfied with the change?
Absolutely not - we will never use Go To Webinar again and will recommend the same to others in our network.
How did your company implement this product?
on premise
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
$109/month
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Basic Web Conferencing
Audio Calls very poor
1
Video Conferencing very poor
1
Scheduling ok
3
Meeting Initiation and Joining mediocre
2
Muting ok
3
Recording very poor
1
Screensharing mediocre
2
Follow-up and Breakout Meetings very poor
1
Content Management
Slideshow mediocre
2
Rich Media mediocre
2
Annotation mediocre
2
Interaction
Chat very poor
1
Polling very poor
1
Q&A very poor
1
File Sharing very poor
1
Platform
Mobile mediocre
2
Performance & Reliability very poor
1
Bandwidth Usage very poor
1
Participant Permissions very poor
1
Security mediocre
2
Enterprise Scalability very poor
1
