Great tool for B2B businesses

What are the best aspects of this product?

For B2B sales you need to publish your phone number and you can use toll-free. It’s much better if you have centra number with extensions so you can controle the whole process. Thankfully, Grasshopper, makes everything easy, you can add 800 numbers in less than 5 minutes, it allows you to admin all extensions and messages, access voicemail, fax and other. You can start with $12 a month even the $24/mo plan is great because it offers 500 min which is enough for small size businesses.

What aspects are problematic or could work better?

There is no free trial or something to try the product before purchasing it. I don’t like that they try to convince you to pay for lots of upsells and they could charge you for additional services like recording base messages for $75, to get transcribed voicemail for $10 and so on.

What specific problems in your company were solved by this product?

Call management, voice mail, providing toll free calling, directing calls to specific employee and providing great service to our customers.

Are you a current user of this product?

Yes