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Grasshopper REVIEW

Communications Software

10 user reviews
USER SATISFACTION 97%
OUR SCORE 9.0

What is Grasshopper?

Grasshopper is an affordable and easy to use virtual phone system intended for SMBs and entrepreneurs. The communication system lets you acquire vanity, local and 800 numbers, as well as voicemail transcription and auto-attendant which can operated through an existing phone line. You can also begin your initial  phone system through Grasshopper without the complicated wiring and setup.

Overview of Grasshopper Benefits

Grasshopper can help your business in so many ways.  Here are some core benefits that are actually experienced by many of Grasshopper users:

  • Turn your smartphone into your ultimate business phone and start taking business phone calls anytime and anywhere.
  • With Grasshopper, you can see which business is being called, enabling you to sound professional once you take the call.
  • Improve your business’ credibility with a toll-free 1-800 number.
  • With Grasshopper, you can balance your life and work as it helps you segregate and filter phone calls. Take the phone calls matter and be at peace during your personal time.
  • Communicate and promote your brand, products, and services to customers that are based time zones away from you.
  • Keep your old phone numbers or get your own number.

Overview of Grasshopper Features

  • Fax support
  • Conference calling
  • International calls
  • Mobile app
  • Toll-free number
  • Softphone
  • Voicemail to email
  • Caller ID/Screening
  • Call forwarding
  • Call transfer
  • Call blocking

Grasshopper Position In Our Categories

Position of Grasshopper in our main categories:

10

Grasshopper is one of the top 10 Business Phone Systemsproducts

Top
50

Grasshopper is one of the 50 Communications Softwareproducts

10

Grasshopper is one of the 10
Business Phone Systems products

50

Grasshopper is one of the 50
Communications Software products


Grasshopper is also listed in the following subcategories:

Category:Position:Category:Position:
VoIP Software#19
Category:Position:
VoIP Software#19

It's important to realize that virtually no service in the Business Phone Systems category is an ideal solution that can fulfill all the needs of different business types, sizes and industries. It may be a good idea to read a few Grasshopper reviews first as certain software may dominate just in a very narrow set of applications or be designed with a really specific industry in mind. Others may work with a goal of being easy and intuitive and as a result lack complicated features welcomed by more experienced users. You can also find solutions that cater to a broad group of customers and give you a complex feature set, however that in most cases comes at a more expensive cost of such a solution. Ensure you're aware of your requirements so that you get a solution that has specifically the functionalities you look for.

How Much Does Grasshopper Cost?

Grasshopper Pricing Plans:
Free trial
Solo
$24/month
Partner
$49/month
Small Business
$89/month

Grasshopper comes in three pricing plans designed to meet varying business needs and demands. Each plan is integrated with awesome features matching your business requirements and budget. Here are the details:

Solo – $24/month

  • 1 number
  • 3 extensions
  • Unlimited minutes
  • Free activation
  • Custom main greeting
  • Android and iPhone apps
  • Unlimited phone handling
  • Call forwarding
  • Call screening
  • Inbound fax
  • Voicemail and fax to email

Partner-$49/month

  • 3 numbers
  • 6 extensions
  • Unlimited minutes
  • Free Activation
  • All Solo features

Small Business – $89/month

  • 5 numbers
  • Unlimited extensions
  • Unlimited minutes
  • SMS
  • Voicemail transcription
  • Free Activation
  • All Partner features

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Grasshopper reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Grasshopper. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

239

NEGATIVE SOCIAL MENTIONS

8

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

What are Grasshopper pricing details?

Grasshopper Pricing Plans:
Free trial
Solo
$24/month
Partner
$49/month
Small Business
$89/month

Grasshopper comes in three pricing plans designed to meet varying business needs and demands. Each plan is integrated with awesome features matching your business requirements and budget. Here are the details:

Solo – $24/month

  • 1 number
  • 3 extensions
  • Unlimited minutes
  • Free activation
  • Custom main greeting
  • Android and iPhone apps
  • Unlimited phone handling
  • Call forwarding
  • Call screening
  • Inbound fax
  • Voicemail and fax to email

Partner-$49/month

  • 3 numbers
  • 6 extensions
  • Unlimited minutes
  • Free Activation
  • All Solo features

Small Business – $89/month

  • 5 numbers
  • Unlimited extensions
  • Unlimited minutes
  • SMS
  • Voicemail transcription
  • Free Activation
  • All Partner features

What integrations are available for Grasshopper?

Grasshopper supports integration with the following business systems and applications:

  • Skype
  • Google Voice
  • Zapier
  • Bitium

User reviews


User reviews in total: 10

6
3
0
0
1

Average Rating:

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The most favorable review

Antonio

12 months ago


Pros: The set up process is easy and its UI is straightforward. As soon as you sync your phone numbers you’ll get complete control and you can make changes as you wish. The good thing is that making changes is quick process and the updates are quick and clear.

Cons: There is nothing to dislike about this software.

The least favorable review

Anonymous Reviewer

1 month ago


Pros: Can email me when a call comes in and/or a voice mail has been left

Cons: 1) There is a delay in voice transmission between caller and recipient that often causes both parties to start talking at the same time, then stop, then start - very annoying. 2) When a caller selects an extension, the set up software has a setting for the number of rings you want that caller to hear before an answer, but Grasshopper has a predetermined number of about 15 rings that is REQUIRED, even though the set up appears to allow for less - customer support is aware and states that Grasshopper "feels" it is best to have at least their predetermined number of rings . . . so many are required that I have many clients hang up rather than wait for an answer :( 3) the desktop app and the mobile app are completely different, not only in layout and how they work, but in content . . . calls, voicemails, texts, and faxes all handled differently if at all, by each app. 4) old texts can not be deleted, so the inventory of texts just continues to grow and becomes cumbersome to scroll through over time 5) a text from someone who has never texted comes through into the "in box" just fine, but if for anyone with whom you have previously texted and categorized that exchange as "Done", any fresh texts from them do not go into the "in box" so they go unnoticed until you go looking for them in the Done file (where they do rise to the top since they appear in chronological order, fortunately, or you would never find them.) 6) the mobile app does not 'auto-refresh' so unless you constantly sign out and then sign back in, you miss alot of new calls, voicemails, texts, and faxes . . . 7) often, text transmissions take several hours to transmit

Anonymous Reviewer
Report a concern

Published 1 month ago
Verified
user
Can email me when a call comes in and/or a voice mail has been left



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
Grasshopper has lot of information, support and features for its customers. I’m amazed of its customer service because they are always willing to help and to improve...



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
The set up process is easy and its UI is straightforward. As soon as you sync your phone numbers you’ll get complete control and you can make changes as you wish. The...



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
I like that it allows me to add huge amount of phone numbers and to choose which number to call. I really like working through this system, because as freelancer I work...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
There is absolutely no confusion concerning the price, you get the set and the features you paid for. In fact, they are pretty straightforward in every sense, providing...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
For B2B sales you need to publish your phone number and you can use toll-free. It’s much better if you have centra number with extensions so you can controle the whole...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I like that it forwards calls to our employees and they can perform sales wherever they are. We are able to work together with employees who live in different countries....



What do you think about this review? Great Poor
Published 2 years ago
Verified
user
Price is flexbile, UI is simple and straightforward and it has great support service. You cqan choose from its set and you can easily rotate calls and set basic...



What do you think about this review? Great Poor
Published 2 years ago
Verified
user
Once you enter B2B sales, a highly visible and accessible number becomes a priority, and you start facing problems with your growing sales team. Even the slightest change...



What do you think about this review? Great Poor
Published 2 years ago
Verified
user
Garsshopper helps us assign calls to a praticular users or more of them, regardless of whether we're in the same room or miles away from each other. It is an easygoing...



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