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Grasshopper Review

Grasshopper
Our score: 9.0 User satisfaction: 97%

What is Grasshopper?

Grasshopper is an affordable and easy to use virtual phone system intended for SMBs and entrepreneurs. The communication system lets you acquire vanity, local and 800 numbers, as well as voicemail transcription and auto-attendant which can operated through an existing phone line. You can also begin your initial  phone system through Grasshopper without the complicated wiring and setup.

Overview of Grasshopper Benefits

Grasshopper can help your business in so many ways.  Here are some core benefits that are actually experienced by many of Grasshopper users:

  • Turn your smartphone into your ultimate business phone and start taking business phone calls anytime and anywhere.
  • With Grasshopper, you can see which business is being called, enabling you to sound professional once you take the call.
  • Improve your business’ credibility with a toll-free 1-800 number.
  • With Grasshopper, you can balance your life and work as it helps you segregate and filter phone calls. Take the phone calls matter and be at peace during your personal time.
  • Communicate and promote your brand, products, and services to customers that are based time zones away from you.
  • Keep your old phone numbers or get your own number.

Overview of Grasshopper Features

  • Fax support
  • Conference calling
  • International calls
  • Mobile app
  • Toll-free number
  • Softphone
  • Voicemail to email
  • Caller ID/Screening
  • Call forwarding
  • Call transfer
  • Call blocking

Grasshopper Position In Our Categories

Bearing in mind companies have distinct business wants, it is practical they steer clear of subscribing to an all-in-one, ”best” software system. Having said that, it is almost impossible to try to come across such an app even among popular software systems. The right step to do can be to shortlist the various key aspects that merit examination such as crucial features, pricing, technical skill capability of staff, business size, etc. The second step is, you must perform the product research comprehensively. Have a look at these Grasshopper evaluations and explore the other software programs in your shortlist more closely. Such comprehensive product investigation ensures you circumvent ill-fitting apps and buy the one which includes all the aspects you require company requires for success.

Position of Grasshopper in our main categories:

TOP 20

Grasshopper is one of the top 20 Business Phone Systems products

TOP 50

Grasshopper is one of the 50 Communications Software products

Grasshopper is also listed in the following subcategories:

Every organization has different wants and needs a software that can be personalized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no system can offer perfect tools off-the-shelf. When you try to find a software app, first be sure what you require it for. Read some Grasshopper Communications Software reviews and ask yourself do you desire basic tools or do you require advanced features? Are there any industry-specific tools that you are seeking? Get the answers to these queries to assist your search. There are multiple aspects that you need to mull over and these include your budget, specific business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally select the platform that offers all that you need to enhance your company effectiveness and productivity.

How Much Does Grasshopper Cost?

Grasshopper Pricing Plans:

Free Trial

Solo

$24/month

Partner

$49/month

Small Business

$89/month

Grasshopper comes in three pricing plans designed to meet varying business needs and demands. Each plan is integrated with awesome features matching your business requirements and budget. Here are the details:

Solo – $24/month

  • 1 number
  • 3 extensions
  • Unlimited minutes
  • Free activation
  • Custom main greeting
  • Android and iPhone apps
  • Unlimited phone handling
  • Call forwarding
  • Call screening
  • Inbound fax
  • Voicemail and fax to email

Partner-$49/month

  • 3 numbers
  • 6 extensions
  • Unlimited minutes
  • Free Activation
  • All Solo features

Small Business – $89/month

  • 5 numbers
  • Unlimited extensions
  • Unlimited minutes
  • SMS
  • Voicemail transcription
  • Free Activation
  • All Partner features

User Satisfaction

Positive Social Media Mentions 239
Negative Social Media Mentions 8

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Grasshopper reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Grasshopper. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Grasshopper Comparisons

Grasshopper user reviews

With Grasshopper you have a central number to manage calls, and that really adds value and professionalism to your business

Read full review >
Lillie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2019 Company Size: 1-10 Employees Industry: Entertainment

There is no need of office assistant

Read full review >
Gail
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: N/A

Grasshopper helped me get started

Read full review >
Janie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Internet

Some Serious Flaws

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 22.07.2019 Company Size: 1-10 Employees Industry: Hospital & Health Care

They could make the price more flexible but on the other side the product works perfectly

Read full review >
Santiago
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2018 Company Size: More than 100 Employees Industry: Computer Software

What are Grasshopper pricing details?

Grasshopper Pricing Plans:

Free Trial

Solo

$24/month

Partner

$49/month

Small Business

$89/month

Grasshopper comes in three pricing plans designed to meet varying business needs and demands. Each plan is integrated with awesome features matching your business requirements and budget. Here are the details:

Solo – $24/month

  • 1 number
  • 3 extensions
  • Unlimited minutes
  • Free activation
  • Custom main greeting
  • Android and iPhone apps
  • Unlimited phone handling
  • Call forwarding
  • Call screening
  • Inbound fax
  • Voicemail and fax to email

Partner-$49/month

  • 3 numbers
  • 6 extensions
  • Unlimited minutes
  • Free Activation
  • All Solo features

Small Business – $89/month

  • 5 numbers
  • Unlimited extensions
  • Unlimited minutes
  • SMS
  • Voicemail transcription
  • Free Activation
  • All Partner features

What integrations are available for Grasshopper?

Grasshopper supports integration with the following business systems and applications:

  • Skype
  • Google Voice
  • Zapier
  • Bitium

Grasshopper average rating:

Average score
4.8/5 (10 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Clara

PROS: There is absolutely no confusion concerning the price, you get the set and the features you paid for. In fact, they are pretty straightforward in every sense, providing awesome service whenever necessary. I use it to set availability and to keep track of who has been called, and my favorite thing about it is that I'm not paying per user. It has been a faithful assistant for 2 years now, and the experience is nothing but wonderful.

CONS: The line will not always be perfect, and there can be few dropped calls from time to time, but I really think you shouldn’t worry about it as you have the perfect customer service by hand to help you deal with the issue. You won't pay the fee while they're working to fix your problem, even if you're using the lowest plan aor you're a new user.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Can email me when a call comes in and/or a voice mail has been left

CONS: 1) There is a delay in voice transmission between caller and recipient that often causes both parties to start talking at the same time, then stop, then start - very annoying. 2) When a caller selects an extension, the set up software has a setting for the number of rings you want that caller to hear before an answer, but Grasshopper has a predetermined number of about 15 rings that is REQUIRED, even though the set up appears to allow for less - customer support is aware and states that Grasshopper "feels" it is best to have at least their predetermined number of rings . . . so many are required that I have many clients hang up rather than wait for an answer :( 3) the desktop app and the mobile app are completely different, not only in layout and how they work, but in content . . . calls, voicemails, texts, and faxes all handled differently if at all, by each app. 4) old texts can not be deleted, so the inventory of texts just continues to grow and becomes cumbersome to scroll through over time 5) a text from someone who has never texted comes through into the "in box" just fine, but if for anyone with whom you have previously texted and categorized that exchange as "Done", any fresh texts from them do not go into the "in box" so they go unnoticed until you go looking for them in the Done file (where they do rise to the top since they appear in chronological order, fortunately, or you would never find them.) 6) the mobile app does not 'auto-refresh' so unless you constantly sign out and then sign back in, you miss alot of new calls, voicemails, texts, and faxes . . . 7) often, text transmissions take several hours to transmit

Reviewed 7 months ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

With Grasshopper you have a central number to manage calls, and that really adds value and professionalism to your business

Read full review >
Lillie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2019 Company Size: 1-10 Employees Industry: Entertainment

PROS: Once you enter B2B sales, a highly visible and accessible number becomes a priority, and you start facing problems with your growing sales team. Even the slightest change in the graphic is causing incredible problems (when an employee takes few hours off, for instance), and you experience a strong need to control these variations without affecting the quality of your service. That's how you come across the idea of having a centralized number, a good one, to be more precise. Translated to software terms, this means Grasshopper. The program eases every process, and provides you with an 800 number in less than 15 minutes. Believe it or not, it takes a single person to administer hundredths of calls, messages, extensions and voicemail, and he can even use a mobile app to do it on the go. I'm usinf the Android app and I've seen no difference to the desktop version, and I believe the iOS app can offer the same quality. Another huge advantage of using Grasshopper is the price-it takes only $12 to start! Additional minutes are paid, but not that much, and in case you're a mid-size B2B you can easily go with the $24 package, or 500 minutes to be precise. Finally, the UI is made to suit even the savvies user, so there is absolutely no chance to mess up.

CONS: Grasshopper doesn't offer a free trial, which didn't make me to happy. Luckily for me, the company offered an accelerator to access a $100 trial and I could see all the benefits of the program. They will be annoying too, once you've set it up they will offer all sorts of upsales, to record messages for something like $75 or to transcribe them for $10, but obviouly you don't have to accept any of it if you don't need it.

What do you think about this review? Great Poor

There is no need of office assistant

Read full review >
Gail
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I like that it forwards calls to our employees and they can perform sales wherever they are. We are able to work together with employees who live in different countries. When we started this business we couldn’t afford offie assistant to answer calls so we found this solution that forwards calls to the right person.

CONS: I don’t like their pricing strategies, we purchased cheaper plan and we ended up with more than 50% from the advertised price.

What do you think about this review? Great Poor

Grasshopper helped me get started

Read full review >
Janie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Internet

PROS: Garsshopper helps us assign calls to a praticular users or more of them, regardless of whether we're in the same room or miles away from each other. It is an easygoing program that 'cleaned' the mess off my desk, becuase I have international employees even if I'm running a relatively small buisness (selling sunglasses stripes). Being this small, we could not afford the luxury to hire a special call agent toredirect calls, while the price of Grasshopper is just perfect. It simply did more than we expected it to, because we're not just redirecting the calls, but scratching a bit into the reasons why the calls happened at the first place. Therefore, we can program and categorize calls in any way we want.

CONS: The price is good, but it can be misleading if you don't pay enough attention. They will ask for additional fees, and in case you try to cover them, you'll end up paying almost 50% of their advertised price. Somehow, I think it is even fair for the service you get, but you should be aware of it from the very beginning.

What do you think about this review? Great Poor

Some Serious Flaws

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 22.07.2019 Company Size: 1-10 Employees Industry: Hospital & Health Care

PROS: Can email me when a call comes in and/or a voice mail has been left

CONS: 1) There is a delay in voice transmission between caller and recipient that often causes both parties to start talking at the same time, then stop, then start - very annoying. 2) When a caller selects an extension, the set up software has a setting for the number of rings you want that caller to hear before an answer, but Grasshopper has a predetermined number of about 15 rings that is REQUIRED, even though the set up appears to allow for less - customer support is aware and states that Grasshopper "feels" it is best to have at least their predetermined number of rings . . . so many are required that I have many clients hang up rather than wait for an answer :( 3) the desktop app and the mobile app are completely different, not only in layout and how they work, but in content . . . calls, voicemails, texts, and faxes all handled differently if at all, by each app. 4) old texts can not be deleted, so the inventory of texts just continues to grow and becomes cumbersome to scroll through over time 5) a text from someone who has never texted comes through into the "in box" just fine, but if for anyone with whom you have previously texted and categorized that exchange as "Done", any fresh texts from them do not go into the "in box" so they go unnoticed until you go looking for them in the Done file (where they do rise to the top since they appear in chronological order, fortunately, or you would never find them.) 6) the mobile app does not 'auto-refresh' so unless you constantly sign out and then sign back in, you miss alot of new calls, voicemails, texts, and faxes . . . 7) often, text transmissions take several hours to transmit

What do you think about this review? Great Poor

They could make the price more flexible but on the other side the product works perfectly

Read full review >
Santiago
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Grasshopper has lot of information, support and features for its customers. I’m amazed of its customer service because they are always willing to help and to improve user’ experience. It allows you to use their templates and information for SMBa. You can choose from free numbers or local numbers or even both options are available too. Also, there is voicemail to text transctription and voicemail sent to email. In addition, it allow you to call from your business number so you don’t have to use 2 phones.

CONS: It is truth that Grasshopper has lot of features suitable for any business size but I don’t like the limitation for $24/mo with only 500 minutes allowed!

What do you think about this review? Great Poor

This is extremely helpful tool for our business and business’ campaigns

Read full review >
Antonio
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: 1-10 Employees Industry: Sporting Goods

PROS: The set up process is easy and its UI is straightforward. As soon as you sync your phone numbers you’ll get complete control and you can make changes as you wish. The good thing is that making changes is quick process and the updates are quick and clear.

CONS: There is nothing to dislike about this software.

What do you think about this review? Great Poor

This is great product for my business

Read full review >
Franklin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: I like that it allows me to add huge amount of phone numbers and to choose which number to call. I really like working through this system, because as freelancer I work from home and it is flexible soluton for my workday. Also, I get email notification for every voicemail received.

CONS: I don’t know why they didn’t accept the 866 number and extension.

What do you think about this review? Great Poor

Perfect phone assistant for small businesses

Read full review >
Clara
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.03.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: There is absolutely no confusion concerning the price, you get the set and the features you paid for. In fact, they are pretty straightforward in every sense, providing awesome service whenever necessary. I use it to set availability and to keep track of who has been called, and my favorite thing about it is that I'm not paying per user. It has been a faithful assistant for 2 years now, and the experience is nothing but wonderful.

CONS: The line will not always be perfect, and there can be few dropped calls from time to time, but I really think you shouldn’t worry about it as you have the perfect customer service by hand to help you deal with the issue. You won't pay the fee while they're working to fix your problem, even if you're using the lowest plan aor you're a new user.

What do you think about this review? Great Poor

Great tool for B2B businesses

Read full review >
Jamie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.03.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: For B2B sales you need to publish your phone number and you can use toll-free. It’s much better if you have centra number with extensions so you can controle the whole process. Thankfully, Grasshopper, makes everything easy, you can add 800 numbers in less than 5 minutes, it allows you to admin all extensions and messages, access voicemail, fax and other. You can start with $12 a month even the $24/mo plan is great because it offers 500 min which is enough for small size businesses.

CONS: There is no free trial or something to try the product before purchasing it. I don’t like that they try to convince you to pay for lots of upsells and they could charge you for additional services like recording base messages for $75, to get transcribed voicemail for $10 and so on.

What do you think about this review? Great Poor

This is highly helpful solution for our small business

Read full review >
Marvin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: Price is flexbile, UI is simple and straightforward and it has great support service. You cqan choose from its set and you can easily rotate calls and set basic availability. I like that there is no per user fee. We are using for more than 2 years.

CONS: We’ve experienced few dropped calls and quality of the line but thanks to its customer service they’ve helped us to find solution.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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