Perfect phone assistant for small businesses

What are the best aspects of this product?

There is absolutely no confusion concerning the price, you get the set and the features you paid for. In fact, they are pretty straightforward in every sense, providing awesome service whenever necessary. I use it to set availability and to keep track of who has been called, and my favorite thing about it is that I'm not paying per user. It has been a faithful assistant for 2 years now, and the experience is nothing but wonderful.

What aspects are problematic or could work better?

The line will not always be perfect, and there can be few dropped calls from time to time, but I really think you shouldn’t worry about it as you have the perfect customer service by hand to help you deal with the issue. You won't pay the fee while they're working to fix your problem, even if you're using the lowest plan aor you're a new user.

What specific problems in your company were solved by this product?

When you're running a small bussiness, your biggest problem is to divide tasks and to manage calls coming to a single line. The situation here was going out of control, and we had no idea whom to call, or whom to assign a call. Grasshopper just fit in the gap, and solved all of our problems at once. We set it up in few hours, and it has been making us happy ever since.

Are you a current user of this product?

Yes